HCLTech Hiring Citrix Virtual Desktops Administrator (Noida)

Job Summary

This role supports day-to-day operations across Azure Virtual Desktop (AVD) environments, Nerdio Manager for Enterprise, Citrix, and FSLogix. The administrator monitors and maintains host pools, session hosts, application groups, workspaces and RemoteApp services, and troubleshoots session connectivity, login, assignment and host registration issues.

Key Responsibilities

• Nerdio operations: Monitor host pool health and VM status, assist with autoscaling, session host management, image deployment and VM lifecycle tasks, and troubleshoot operational alerts.
• Citrix operations: Support Citrix Virtual Apps & Desktops, Citrix DaaS, Citrix Cloud, StoreFront, Citrix Director, Delivery Controllers and Citrix Gateway. Resolve incidents such as application launch failures, session disconnections, access issues, published application problems and printing issues.
• User profiles (FSLogix): Support Profile and Office Containers, troubleshoot attachment failures, slow logons, profile corruption and Outlook or Office container issues, and escalate complex cases to L3 teams.
• Application delivery and images: Support published applications, RemoteApp and virtual desktop images, including golden image updates, image validation, application testing and deployment verification.
• Monitoring and performance: Track session counts, session host health, resource utilization, login performance and service availability, identify potential degradation, escalate performance issues and take part in capacity reviews.
• Incident and request management: Resolve L2 incidents and requests across Citrix, AVD, Nerdio, FSLogix and application delivery, perform root cause investigations, work with L3 teams and meet agreed SLA commitments.
• Access and identity: Manage user access for VDI environments and troubleshoot authentication, Entra ID integration, Active Directory account and group membership issues, plus MFA and conditional access incidents.
• Security and compliance: Support security standards and configuration baselines, help with vulnerability remediation and audit evidence collection, and follow organizational security and access policies.
• Reporting and governance: Produce operational, availability, incident and user utilization reports, join service review meetings and maintain operational documentation and dashboards.
• Documentation: Create and maintain SOPs, runbooks, knowledge articles and troubleshooting guides, and contribute to continuous service improvement.

Skill Requirements

Azure Virtual Desktop administration, host pool and session host management, application groups and workspaces, AVD monitoring and troubleshooting, Nerdio Manager administration, image management, Citrix Virtual Apps & Desktops, Citrix Cloud / DaaS, Citrix Director, Citrix Studio (operational knowledge), StoreFront, Citrix Gateway, published application support, and FSLogix Profile Containers.