HCLTech Chennai Hiring Process Associate | Freshers Eligible

Job Summary

The main purpose of this role is to resolve customer queries efficiently via email or chat, keep data accurate, monitor quality, and find process improvements.

This is a desk-based, entry-level role that manages the digital lifecycle of customer orders in the SAP ERP system. The Order Fulfillment Specialist makes sure customer orders are entered accurately, stock is allocated, and shipping requests are generated smoothly. The role involves no physical warehouse labor and centers on system navigation, data accuracy, and logistics coordination.

Key Responsibilities

SAP Order Management

• Enter customer orders into SAP ERP with correct item codes, pricing, and quantities.
• Review system blocks (such as credit limits or delivery blocks) and escalate them to senior team members for resolution.
• Monitor order backlogs in SAP to identify unfulfilled or delayed customer requests.

Inventory Allocation and Shipping Release

• Check stock availability across plant locations and warehouses using SAP inventory tracking transactions.
• Create delivery documents in SAP to trigger physical picking and packing at fulfillment centers.
• Generate billing blocks or adjustments if stock shortages prevent a full order shipment.

Logistics Coordination

• Communicate digital order releases directly to warehouse operations and third-party logistics (3PL) teams.
• Track order statuses in SAP from "Order Created" to "Goods Issued" and "Shipped."
• Provide accurate delivery dates and tracking data to sales and customer service teams.