HCLTech Chennai Hiring Process Associate | Apply Before Jan 2027

Job Summary

This role focuses on resolving customer queries through email or chat, keeping data accurate, monitoring quality, and finding ways to improve processes.

Key Responsibilities

1. Respond to customer queries and issues through email or chat, aiming for prompt and effective resolution.
2. Enter, update, and manage data accurately across various systems and databases.
3. Troubleshoot problems, provide solutions, and escalate issues to higher levels of support when necessary.
4. Monitor and ensure the quality and accuracy of processed data and customer interactions.
5. Identify inefficiencies and suggest improvements to operational workflows.