Graduate FHS Customer Operations & Transversal Projects Manager at Airbus | New Delhi

Job Description

AGGP2027 – FHS Customer Operations & Transversal Projects Manager

Start date: October 2027

Are you a university graduate with the aspiration, enthusiasm, and talent to help us pioneer sustainable aerospace for a safe and united world? Every year, Airbus seeks bright minds from around the globe to fill critical roles that will shape our future.

When you begin your career with us, we don't just offer a job; we accelerate your growth through the Airbus Global Graduate development journey. This isn't a one-size-fits-all program; it's a personalized, two-year experience designed to cultivate your professional skills, enhance your business acumen, and hone your technical abilities. We place a strong emphasis on developing your leadership potential from day one. You'll gain a unique perspective on the world of Airbus while contributing directly in a specific, impactful position.

During the two years, we will take you on a soft-skill development journey, covering such areas as inclusive leadership, our Values, resilience, communication and emotional intelligence, with various in-person and virtual workshops.

Beyond your daily responsibilities and this comprehensive schedule of training, you'll join your global graduate community annually for an in-person dedicated development week. This is your chance to connect with your peers, learn directly from our seasoned leaders, and gain insights from the best in the industry.

Throughout the programme, you will be developed into an established and valuable team member from day 1. You'll sharpen your skills in an area strategically important to Airbus, gaining a deep understanding of our business – its opportunities, challenges, and needs. Most importantly, you'll have learned more about yourself and what makes you truly great. You will have demonstrated your capability and readiness to take on future leadership challenges within Airbus.

Above all, you'll have the unparalleled opportunity to do your best work in an industry that is literally reshaping how we live in our world.

If you're ready to embark on this transformative journey and unlock your full potential, apply below.

What you will be doing

Airbus FHS provides customized services to its Customers (mainly Airlines) ranging from FHS-Component up to a TSP (Tailored Support Program) with the objective to provide airlines with significant inventory management and repair cost savings whilst supporting the improvement of their maintenance and engineering activities to allow an increased aircraft reliability and availability.

FHS India and South Asia Regional organization is a 50 plus strong team of airline engineering and material management experts. We are committed to be the most trusted and customer centric Materials Hub by driving operational excellence, enhancing Airbus Reliability, promote global competitiveness and strengthening our global footprint through innovation and strategic partnerships whilst keeping our foundation at the center in All We Do.

You will become a member of the Flight Hour Services (FHS) team, and assist in oversight of all the operational management activities related to the FHS and TSP Component contracts, the monitoring of the delivery performance of all improvement action plans, definition of fixes and the monitoring of their implementation / effectiveness.

You will be on a development journey to guide your growth into the role of a FHS Customer Operations & Transversal Projects Manager and can expect to be involved in the following:

• Measuring, analyzing and reporting both internally and to customer FHS Component operational performance for FHS-C and TSP Deals
• Securing on time delivery of core units by customers
• Managing the local interface with Customer(s) to secure their satisfaction
• Ensuring adherence to contract service level (operational, quality & cost performance) through KPIs
• Communicating progress of actions plans to resolve supply chain issues to the Customer
• Acting as an entry point for the customer to follow the implementation of retrofit programs, liaising with the Retrofit Monitoring and Inventory team and escalating any issues
• Defining and prioritizing improvement plans, addressing issues and managing escalations
• Identifying opportunities through local operations for additional sales opportunities
• Supplying all required operational data to the CPM to secure the overall commercial performance and development of the deal
• Preparing operational inputs and participate to the regular Program Management Reviews (PRM) with Customer’s management organized and run by the CPM
• For TSP deals, working with the Tech Records / Planning teams to ensure that component requirements are known.
• Managing governance for transformation projects at leadership level, shaping and steering key strategy.

What we are looking for

To be a successful applicant, you will need to demonstrate you have:

• A degree level or equivalent in Aviation Management - Specialization in Supply Chain or Operations is preferred
• Recently graduated or first professional experience in the field of Project Management or Aviation Logistics
• Strong verbal and written communication in our business language (English)
• A desire to work in a collaborative team environment, focused on driving future innovation
• The ability to be self aware and a wish to be in the driving seat of your development.

Other desirable requirements are:

• Strong Project Management Foundation - Project Management Certifications
• Knowledge of Aviation Logistics environment
• Knowledge of OEM, Suppliers or MRO Operations.
• Excellent team spirit.
• Highly organised and structured
• Capacity to work in a dynamic environment.
• Knowledge of Airline Operations and/or Power by Hour Services related activities
• Knowledge of Manufacturer Warranty, Supplier Warranty Management, Airline Logistics and Supply Chain Management
• Knowledge on specific Maintenance Information systems (AMASIS, RAMCO, AMOS)

Please note, we love your interest in working for Airbus but we do ask that you make only one application to the Airbus Global Graduate Programme. Take the time to decide which of our exciting opportunities is right for you and then submit an application that best represents you, your skills and experience in connection with the role you have selected.

What is the recruitment process…

Online application -> Online Task Based Assessment -> Application Review (Talent Acquisition Partner & Manager) -> Virtual Assessment Centre -> Offer!

NB: Applications will close 30 September 2026 (don’t delay, apply early as some roles may close before this date due to applications received). All applications and CVs need to be in English.

Please let us know if you need us to make any adjustments. Examples of this may include (but is not exclusive to) accessible facilities and additional time for written exercises etc. Any information disclosed will be treated in the strictest confidence.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.