Genpact is Hiring Customer Care Associate (Hyderabad) | Hybrid

Ready to turn bold ideas into real-world impact?

At Genpact, the company leads change rather than just adapting to it. AI and digital innovation are changing how businesses operate, and Genpact is at the forefront. Its AI Gigafactory accelerator shows how advanced technology solutions are scaled to help global enterprises work smarter, grow faster, and transform at scale, from large-scale models to agentic AI.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. It combines process intelligence and artificial intelligence to deliver measurable outcomes, backed by a strong partner ecosystem and decades of client trust.

Job Description

Customer Interaction: Handle incoming customer queries by phone, email, chat, or social media. Give accurate and timely information about products, services, or policies, and resolve complaints efficiently, escalating when necessary.

Process Adherence: Follow SOPs and company guidelines to keep service delivery consistent. Maintain documentation and keep customer records accurate in the CRM or relevant databases.

Issue Resolution: Analyze customer problems and recommend suitable solutions or alternatives. Coordinate with teams such as technical support, billing, or logistics to resolve issues.

Quality Assurance: Maintain high-quality customer interactions in line with quality standards. Take part in training sessions and keep improving product and process knowledge.

Data Management: Enter and maintain customer data accurately, and prepare reports on feedback, issues, and service efficiency.

Customer Retention: Spot opportunities to upsell or cross-sell products and services, and build positive relationships that strengthen customer loyalty.

Feedback and Improvement: Collect customer feedback and pass it to the relevant teams for product or process improvement. Suggest service process changes based on customer interactions.

Why join Genpact?

• Lead AI-powered transformation: Drive innovation and solve real-world business challenges.
• Make an impact: Help global enterprises solve business challenges that matter.
• Accelerate your career: Gain hands-on experience, mentorship, and world-class learning opportunities.
• Work with the best: Join over 140,000 bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture: Courage, curiosity, and incisiveness, built on integrity and inclusion, let your ideas fuel progress.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military or veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable law.

Genpact does not charge fees to process job applications, and applicants are never required to pay to take part in the hiring process. Examples of such scams include buying a starter kit, paying to apply, or purchasing equipment or training.