Genpact Hiring Technical Associate - Service Desk in Hyderabad

About the Role

Genpact is looking for a Technical Associate for its Service Desk team. The role covers user support for applications and IT systems, with a focus on resolving tickets and supporting the wider IT team.

Key Responsibilities

• Work with end users to resolve enquiries and problems related to the application or tool.
• Own all tickets in the ServiceNow queue.
• Coordinate content update processes within the application.
• Work closely with second-level contacts to resolve issues.
• Learn a set of applications so you can provide user guidance and training.
• Support documentation of FAQs and known issues through KB articles and user guides.
• Support project teams with system quality assurance.
• Provide technical support to end users for hardware, software and network issues.
• Install, configure and maintain computer systems, printers and other peripherals.
• Troubleshoot and resolve technical problems in a timely manner.
• Collaborate with IT team members and vendors to implement and upgrade systems.
• Help maintain IT inventory and documentation.
• Deliver user training on IT systems and applications as needed.
• Ensure data security and compliance with IT policies and procedures.

Why Join Genpact?

Genpact offers hands-on experience, mentorship and learning opportunities to help you grow your career. You will work alongside a large team of problem solvers on AI-powered transformation for global enterprises.

Genpact is an Equal Opportunity Employer. Genpact does not charge fees to process job applications, and applicants are never required to pay for equipment, training or a starter kit as part of hiring.