Genpact Hiring Analyst Service Desk in Hyderabad (Remote)

About the Role

Genpact is looking for an Analyst for its Service Desk team. The role focuses on Level 1 support and requires a strong customer service orientation.

Key Responsibilities

• Handle multiple tasks with little or no advance notice, and react quickly to critical or catastrophic events.
• Understand each issue, search the Knowledge Management Tool, and communicate the findings clearly.
• Document new issues and solutions in the Knowledge Management Repository.
• Use soft skills such as listening, empathy, and courtesy when interacting with users.
• Apply professional techniques to retain and delight customers, and resolve concerns efficiently and professionally.
• Take full ownership of each incident from creation to closure.
• Provide technical assistance for incoming queries and issues.
• Troubleshoot software and hardware problems.
• Install and configure software and hardware, and perform system upgrades.
• Monitor and maintain computer systems and networks, and ensure their security and privacy.
• Offer timely technical support and teach users how to use systems effectively.

Why Join Genpact?

• Lead AI-powered transformation: Drive innovation and solve real-world business challenges.
• Make an impact: Help global enterprises solve challenges that matter.
• Accelerate your career: Gain hands-on experience, mentorship, and world-class learning opportunities.
• Work with the best: Join more than 140,000 thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture: Courage, curiosity, and incisiveness, built on integrity and inclusion, let your ideas drive progress.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military or veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable law.

Genpact does not charge fees to process job applications, and applicants are never required to pay to take part in the hiring process. Be wary of anyone asking you to buy a starter kit, pay to apply, or purchase equipment or training.