EY Hiring Access Management Technology Analyst (Hyderabad) | Freshers Not Stated

At EY, you will have the chance to build a career as unique as you are, with global scale, support, an inclusive culture and technology to help you become the best version of yourself. Your unique voice and perspective help EY become even better too.

EY-Cyber Security-IAM- Access Management Technology Analyst- Senior

About Global Delivery Services

Global Delivery Services (GDS) refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY's strategy by supporting EY's growth agenda.

GDS started in 2002 with about 200 people and today has more than 80,000 professionals in ten locations around the world, including Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service focuses on Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support for clients worldwide. Enablement Services supports EY's global and local enablement teams with cost-effective, high-skilled and innovative services, including Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure.

The innovation specialists serve GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. Their competencies include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

The SailPoint Provisioning Operations Analyst (Level 1) supports day-to-day Identity and Access Management (IAM) operations using SailPoint and ServiceNow. The role covers processing access requests, managing provisioning and de-provisioning, supporting onboarding, handling SailPoint work items, and ensuring timely access delivery for Wealth Management applications. The analyst is the first line of support for access-related requests while meeting security, compliance and operational SLAs.

Key Responsibilities

Access Provisioning & Deprovisioning

• Process user access requests through ServiceNow tickets following defined procedures and SLAs.
• Perform access provisioning, modification and revocation using SailPoint.
• Validate approvals and confirm proper authorization before granting access.
• Support Joiner, Mover and Leaver (JML) processes.
• Monitor and complete provisioning requests across Wealth Management applications.

SailPoint Operations

• Manage and action SailPoint work items within set timelines.
• Investigate and resolve failed provisioning requests and access-related issues.
• Monitor provisioning queues and make sure assigned tasks finish on time.
• Escalate complex issues to Level 2 support teams as needed.
• Support access certification and remediation activities when assigned.

Onboarding Support

• Facilitate onboarding for new employees, contractors and vendors.
• Make sure required application access is provisioned based on approved role assignments.
• Coordinate with application owners and business stakeholders for access fulfillment.
• Verify access setup and tell requestors when it is complete.

ServiceNow Ticket Management

• Review, update and process ServiceNow incidents, requests and tasks.
• Keep ticket documentation and audit trails accurate.
• Meet operational SLAs and quality standards.
• Give end users status updates and resolutions.

Wealth Management Application Support

• Provision and manage user access for Wealth Management platforms and applications.
• Make sure access assignments match business roles and compliance requirements.
• Support periodic review and cleanup of user access.
• Work with application support teams to resolve provisioning issues.

Compliance & Controls

• Follow IAM policies, procedures and security standards.
• Maintain documentation for audit and compliance purposes.
• Make sure segregation of duties and access governance requirements are met.
• Support audit requests by providing access-related evidence and records.