Executive - Back Office Operations at EXL (Uttar Pradesh) | Apply Now

Job Description

Process all back office transactions in the US P&C client area, including mid-term changes, endorsements, coding, and correspondence. Handle transactions according to client-defined SLAs and ensure all work follows documented desktop procedures. Meet assigned targets in line with SLA requirements and maintain quality standards as per predefined parameters. Work within strict deadlines and consistently strive to exceed expectations for process metrics and customer satisfaction.

Key Responsibilities

• Data entry and copying information from one screen or source to another.
• Very low training and ramp time (between 0 to 5 days).
• Standard processing approach in almost all scenarios.
• Very low average handling time (between 0 to 5 minutes) for processing.

Qualifications

Higher Education Diploma with 0 to 2 years of relevant experience.