Engineer - Service Desk at Genpact (Gurugram) | Apply Now

Job Description

As an Engineer in the Service Desk team, you will be responsible for ensuring the smooth operation of IT systems and networks. Your key responsibilities include:

• Monitoring and maintaining the performance of IT systems and networks
• Troubleshooting and resolving technical issues across various applications and platforms
• Implementing and managing security protocols to protect data and systems from threats
• Collaborating with cross-functional teams to ensure seamless operation of IT services
• Identifying opportunities for process improvements and efficiency enhancements in IT operations
• Conducting regular system audits and creating reports on system health and performance
• Assisting in the planning and execution of IT projects and initiatives
• Staying current with technological trends and developments in the IT industry

Qualifications

Bachelor's degree in Computer Engineering, Database Management, Information Systems, Information Technology, or Network Engineering.

Certifications

ServiceNow Certified Application Developer (ServiceNow)

Required Skills

Agile Methodology, Collaboration Tools, Design Thinking, Engineering Services, Executive Presence, Inclusion, IT Consulting Services, IT Service Management (ITSM), Personal Effectiveness, Service Integration and Management (SIAM), Storytelling, Workplace Services

Language

English (Required) - Proficient (C2)

Why Join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness, built on a foundation of integrity and inclusion, allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.