Deutsche Bank Hiring Production Support Specialist Bangalore | ₹6-12 LPA

Production Support Specialist, NCT

Deutsche Bank’s Corporate Bank (CB) is a major part of the organization’s client franchise, offering services in cash management, trade finance and lending, securities services, and trust and agency services. The division supports corporate and commercial clients, along with financial institutions worldwide, by delivering integrated solutions through its global network.

Within Corporate Bank Production, this role operates as a Production Support Engineer in the Data Controls domain. The position focuses on analyzing large datasets, resolving complex operational issues, and supporting transaction monitoring functions to ensure data accuracy, integrity, and completeness.

The role contributes to improving transaction monitoring alert quality while maintaining compliance with regulatory standards. Data Controls activities include daily reconciliation of payments and transactions so that accurate information is provided to the Anti-Financial Crime (AFC) team through the EAP and GCP platform or direct tactical feeds.

• Investigate and review non-STP (not Straight Through Processed) transactions, resolve anomalies, and coordinate with technology teams to address system issues.
• Report identified anomalies to managers and relevant stakeholders, including the AFC team.
• Prepare analytics and operational reports that support control processes and provide insights through dashboards and key performance indicators.
• Perform quality assurance checks to support both operational efficiency and technical objectives.
• Support the rollout of a global Transaction Monitoring (TM) and Transaction Filtering (TF) framework across more than 33 countries.

Key Responsibilities

• Serve as a Production Support Engineer for Corporate Bank applications, delivering second-level support within a global 24/7 operating model.
• Handle BAU support queries from business teams within agreed service level agreements while ensuring application stability.
• Assist in resolving incidents and problems, applying structured problem solving approaches for complex issues.
• Work closely with developers and architects to debug and implement scalable and maintainable solutions.
• Create and maintain clear documentation such as requirements, process flows, and user guides.
• Represent business needs when coordinating with development teams to ensure solutions align with requirements.
• Collaborate across teams to manage and deliver multiple initiatives simultaneously.
• Use data querying and analytical techniques to interpret data and generate actionable insights.
• Support continuous service improvement by automating manual processes, improving monitoring, and enhancing platform reliability.
• Promote engineering culture within production support teams and strengthen technical capabilities.
• Train and mentor team members to help them progress to advanced roles.

Required Skills and Experience

• Hands-on experience with databases such as Oracle and strong knowledge of SQL and PL/SQL scripting.
• Ability to analyze complex problems, identify root causes, and deliver practical solutions.
• Knowledge of tools and techniques used in business and functional analysis.
• Experience with data analysis tools and programming languages such as Python, SQL, or R, ideally within cloud or big data environments.
• Understanding of payments systems, payment data structures, and protocols including SWIFT messaging.
• Experience preparing technical documentation that supports development and operational processes.
• Exposure to business analysis tasks including preparation of BRDs and technical specifications.
• Hands-on involvement with complex data initiatives such as data mapping, data modelling, data migration, and system integration.

Benefits

• Comprehensive leave policy and gender neutral parental leave.
• Childcare assistance reimbursement and employee assistance program.
• Industry certification and education sponsorship opportunities.
• Comprehensive hospitalization insurance and life coverage.
• Health screening benefits for employees aged 35 and above.

Employees receive training, mentorship, and development opportunities designed to support career progression. The organization promotes continuous learning and offers flexible benefits that can be tailored to individual needs.