Deutsche Bank Hiring Production Support Analyst - Bangalore

Job Description

Deutsche Bank's Corporate Bank (CB) is a key part of the firm's client franchise and is recognized as a market leader in Cash Management, Trade Finance and Lending, Securities Services, and Trust and Agency services. The division mainly supports treasurers and finance teams of corporate, commercial, and financial institution clients across the globe. With a broad international network and deep expertise, the bank delivers integrated solutions designed to meet diverse client requirements.

Within the Corporate Bank Production organization, this role operates as a Production Support Engineer in the Data Controls domain. The position focuses on solving complex problems, analyzing large datasets, and supporting transaction monitoring processes while ensuring data integrity and accuracy.

The role contributes to maintaining reliable data pipelines and improving the quality of transaction monitoring alerts. Data controls ensure daily reconciliation of payments and related transactions so that accurate information is delivered to the Anti-Financial Crime (AFC) team through the EAP and GCP platforms or other tactical feeds.

TMDC and TFDC controls manage day to day activities such as reviewing and investigating non-STP transactions, identifying anomalies, and collaborating with technology teams to resolve system issues. Findings and irregularities are escalated to managers and stakeholders including the AFC team.

The team also produces analytics and reports that strengthen control processes, maintain high data quality, and provide insights through dashboards and KPIs. Quality assurance activities support both operational and technical objectives. A key objective is to deliver reliable transaction data that strengthens the AFC program while supporting the rollout of global Transaction Monitoring and Transaction Filtering processes across more than 33 countries.

Key Responsibilities

• Serve as a Production Support Engineer providing second level support for Corporate Bank production applications in a 24/7 operating model.
• Handle BAU support queries from business teams within agreed SLAs while maintaining application stability.
• Assist with incident and problem resolution, including complex production issues, ensuring correct troubleshooting processes are followed.
• Work closely with developers and architects to diagnose issues and implement scalable and sustainable solutions.
• Apply analytical and systematic thinking to resolve complex problems with high attention to detail.
• Create and maintain documentation such as requirements, process flows, and user guides to support operational activities.
• Represent business needs while working with development teams to ensure solutions meet functional expectations.
• Collaborate across teams to manage and deliver multiple initiatives simultaneously.
• Use data querying and analytical techniques to interpret datasets and generate actionable reports.
• Drive continuous service improvement by identifying automation opportunities and reducing manual processes.
• Promote engineering practices within the production support team and strengthen technical capabilities.
• Mentor and train team members to support career development and improved incident resolution.
• Encourage innovation and automation to improve monitoring, platform stability, and operational efficiency.

Required Skills and Experience

• Hands on experience working with databases such as Oracle and PL/SQL, including writing SQL queries and scripts.
• Strong analytical ability with the capability to identify issues, understand new concepts quickly, and implement solutions.
• Knowledge of business and functional analysis methods and supporting tools.
• Experience using data analysis tools and languages such as Python, SQL, or R, ideally in cloud or big data environments.
• Understanding of payments systems, payments data flows, and SWIFT messaging standards.
• Experience documenting requirements and preparing materials that support development activities.
• Ability to work on complex business requirements including data mapping, data modelling, migration, and system integration.

Skills That Will Help You Excel

• Strong analytical thinking with the ability to manage multiple priorities and work under pressure.
• Experience collaborating with global teams across time zones.
• Ability to influence stakeholders and coordinate with teams from different backgrounds and regions.
• Capability to take ownership of tasks while contributing effectively to a global team environment.

Support and Development

• Structured training and development programs to support career growth.
• Guidance and mentorship from experienced professionals within the team.
• A culture that encourages continuous learning and progression.
• Flexible benefits that can be tailored to individual needs.

About Deutsche Bank

Deutsche Bank promotes a collaborative culture that encourages responsibility, initiative, and commercial thinking. The organization celebrates the success of its people and supports an inclusive workplace where individuals can contribute and grow together.