Deloitte Hiring Salesforce Local Admin Specialist (Hyderabad) | 4-6 Yrs

Join the Salesforce Support team as a Specialist, Technical Project and Program Management. In this role, you will administer Salesforce, manage user-support and enhancement workflows, maintain data quality, and coordinate testing and releases. You will work with business users and technical teams to turn business needs into platform improvements, reporting, dashboards, and training materials.

Work you'll do

As a Specialist, Technical Project and Program Management on the Salesforce Support team, you will be responsible for:

• Administering Salesforce user access, licenses, permissions, and assets, and maintaining account, opportunity, contact, lead, and campaign data.
• Triaging and resolving Salesforce support requests, documenting activities through closure, and escalating complex issues to the appropriate support teams.
• Creating and maintaining Salesforce reports, dashboards, data-quality controls, and process documentation, and performing mass data updates and data cleansing with Salesforce tools.
• Coordinating enhancement requests, user acceptance testing, release readiness, and change-management activities with business users, project leads, and technical teams.
• Gathering business requirements, providing Salesforce user training, identifying process-automation opportunities, and supporting service-level agreement delivery.

The team

The Internal Client Services team provides operational, technology, and business support across the organization. The Salesforce Support team works with business users and technology partners to maintain user access, data quality, reporting, platform enhancements, and user adoption. The team delivers reliable, documented service through defined support, data-protection, and change-management processes.

Shift Timings

2 PM to 11 PM or 11 AM to 8 PM

Qualifications

Required:

• Bachelor's degree in any discipline or Master of Business Administration (MBA) in Marketing
• 4-6 years of Salesforce administration experience
• Experience administering Salesforce users, licenses, permission access, and data objects
• Experience maintaining Salesforce accounts, opportunities, contacts, leads, campaigns, reports, and dashboards
• Experience using Salesforce Data Loader for mass data updates and data-cleansing activities
• Experience conducting user acceptance testing and coordinating system enhancements, upgrades, or change-management activities
• Experience preparing process documentation and resolving Salesforce support requests against defined service-level agreements

Preferred:

• Salesforce Certified Administrator credential
• Experience using ServiceNow to triage and fulfill user-support requests
• Experience supporting a customer relationship management (CRM) platform for users across multiple time zones
• Experience using Microsoft Excel for data analysis, reporting, or data-quality reviews
• Experience using marketing-automation tools
• Experience identifying or implementing process automation in a CRM platform

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. Purpose is part of how we work every day and defines who we are. It shows up in our work with clients and in our own investments, commitments, and actions that drive positive outcomes for our communities.

Our people and culture

Our inclusive culture lets our people be who they are, contribute their unique perspectives, and make a difference individually and collectively. It helps us bring different ways of thinking and more creativity and innovation to our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and find what works for them. We prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. DU: The Leadership Center in India, located in Hyderabad, reflects our commitment to the holistic growth of our people.

Benefits to help you thrive

Great people make a great organization. Our rewards program helps our professionals thrive mentally, physically, and financially, and live their purpose. We offer a broad range of benefits to our professionals and their loved ones. Eligibility may be based on role, tenure, type of employment, and/or other criteria.