Overview
Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
- Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
- Call center-based customer support in response to a high volume of low complexity inquiries
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
- Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
- Acting as liaison between customers, production and distribution departments related to specific customer orders
- Providing technical and non-technical customer support in a walk-in service center
Incumbents matching to this specialization are not compensated based on achievement of sales targets.
Positions on this level require basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures.
Be One of Our People
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer.
Job Application Accommodation
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
Related Tags
Education Requirements
- Basic vocational or technical education preferred
Eligible Batch Years
Teleperformance
Teleperformance is a global leader in outsourced customer experience management and business process outsourcing (BPO) services. Founded in 1978 and headquartered in Paris, France, the company provides a wide range of services including customer care, technical support, customer acquisition, debt collection, social media services, and other specialized business services. With a mission to connect brands with their customers through exceptional interactions, Teleperformance operates across multiple industries such as telecommunications, financial services, healthcare, travel, retail, and technology.
As of recent years, Teleperformance employs over 410,000 people in more than 88 countries, serving clients in over 170 markets and communicating in more than 265 languages and dialects. The company is recognized for its strong market position, operational excellence, and commitment to digital transformation, integrating AI and analytics into its service offerings. In recent news, Teleperformance has expanded its footprint in high-growth markets and invested in advanced digital solutions to enhance customer engagement, further solidifying its reputation as a trusted partner for global enterprises.
Company Details
Connect With Us
Websiteteleperformance.com