Customer Service Jobs at Teleperformance Mumbai - Apply Now

Join Teleperformance

Teleperformance is a leading provider of customer experience management, offering premium omnichannel support to top global companies. Our service locations, including on-site and work-at-home programs, offer flexibility and broad reach.

Why Choose Teleperformance?

We value our employees and work to build lasting relationships within our teams and communities. Our focus on employee satisfaction sets us apart.

We use advanced support technologies and processes designed to deliver strong results, and we build lasting client relationships while contributing positively to our local communities.

Job Description

General Customer Service covers post-sale technical and non-technical customer service and support for business and end-consumer customers across several sub-families, including:

• Remote Customer Service: Providing support via phone, online chat or text. This includes call center based support for a high volume of low complexity inquiries, and analysis and resolution of a lower volume of higher complexity issues, typically in an office environment.
• Distribution Center Customer Service: Work in a distribution center, product returns or repair center, or a walk-in service facility. This includes acting as a liaison between customers, production and distribution teams on specific orders, and providing technical and non-technical support at a walk-in service center.

Roles in this specialization are not compensated based on achievement of sales targets.

This level requires basic knowledge of job procedures and tools, gained through work experience, and may require vocational or basic technical education. The role involves moderate supervision and the ability to solve routine issues independently, with occasional deviations or improvements to standard procedures.

Be One of Our People

We aim to provide an environment where employees feel valued, inspired and supported so they can bring their best selves to work each day. We believe happy and healthy employees are more productive, creative and engaged, and we are committed to a healthy work-life balance and a culture of inclusion and diversity.

Teleperformance is an Equal Opportunity Employer.