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Customer Service Executive Jobs at Tata Communications | Chennai | Freshers

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Overview

Job Description

This role is responsible for driving day to day system and service engineering and operations. It is an operational role within Fibre/Mobile services to plan, design, and as-built fibre assets in GIS tools, with appropriate guidance and advice to ensure quality outcomes.

Minimum Qualification & Experience

Technical/Engineering degree with 0-2 years of experience. B.Eng. or B.Tech. in Electronics, Computer Science, or Telecommunications related disciplines.

Other Knowledge/Skills

  • Experience in Fibre/Mobile Network planning and design
  • Expertise in various telecommunication/wireless technologies
  • Good knowledge of various products offered by service providers
  • Good knowledge of various MS Office applications

Technical Competencies

  1. Knowledge of telecom network architecture and its components, detailed knowledge of optical fibre/mobile network and GIS tools such as AutoCAD, Smallworld, ArcGIS, PEGA/SAP, etc. Detailed knowledge of fibre/mobile network planning, designing, and as-builts, quantity surveying, and supplier management. PMO skills are an added advantage.
  2. Good communication skills for conversations with on-shore/off-shore stakeholders at different levels.
  3. Knowledge of radio base stations and their components. Coordinate with field engineers to ensure actions are aligned with 100% SLA and quality.

Key Responsibilities

  • Support fibre/mobile planning and design
  • Update GIS systems with as-built documents
  • Update PEGA/SAP tools with PO and invoice details
  • Coordinate with on-shore stakeholders and suppliers to complete assigned works on time
  • Maintain SLA and FTR at 100%
  • Keep self and customer data secure and error-free
  • Be active in customer and internal meetings

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Education Requirements

  • B.Eng. or B.Tech. in Electronics, Computer Science, or Telecommunications related disciplines

Eligible Batch Years

2026, 2025, 2024, 2023
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Tata Communications

Tata Communications is a leading global digital infrastructure provider headquartered in Mumbai, India. Established in 1986, the company is part of the Tata Group, one of India's largest and most respected conglomerates. Tata Communications operates an extensive network that spans over 500,000 km of subsea fiber and more than 210,000 km of terrestrial fiber, connecting businesses to 200 countries and territories worldwide. Its mission is to enable digital transformation for enterprises by delivering secure, reliable, and scalable connectivity, cloud, security, and collaboration solutions.

With over 7,000 employees across multiple continents, Tata Communications serves a diverse portfolio of clients, including multinational corporations, governments, and service providers. The company is recognized for its leadership in global network services, IoT connectivity, and unified communications. In recent years, Tata Communications has expanded its offerings in edge computing, hybrid cloud solutions, and cybersecurity, and has been involved in strategic partnerships to enhance digital ecosystems. It continues to maintain a strong market position as a trusted partner for enterprise-grade digital infrastructure, earning accolades for innovation and sustainability initiatives.

Company Details

Industry
Telecommunications

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