Customer Service Associate at Teleperformance (Mohali) | Apply Now

Join Teleperformance

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our service locations include on-site and work-at-home programs, ensuring flexibility and broad reach.

Why Choose Teleperformance?

We value our employees and foster enduring relationships within our teams and communities. Our dedication to employee satisfaction sets us apart.

We use advanced support technologies and processes engineered to achieve outstanding results. We build lasting client relationships and contribute positively to our local communities.

Job Description

General Customer Service includes post-sale technical and non-technical customer service and support across multiple sub-families for business and end-consumer customers. This includes:

• Remote Customer Service: Providing support via phone, online chat, or text, including call center-based support for high volume low complexity inquiries, and analysis and resolution of customer issues for lower volume higher complexity inquiries.
• Distribution Center Customer Service: Acting as liaison between customers, production, and distribution departments related to specific orders, and providing technical and non-technical support in a walk-in service center.

Incumbents in this role are not compensated based on sales targets. This position requires basic knowledge of job procedures and tools obtained through work experience, possibly with vocational or basic technical education. Moderate supervision is expected. You can solve routine issues independently, with occasional deviations or improvements to standard procedures.

Our Culture

Our mission is to provide an environment where employees feel valued, inspired, and supported. We believe that happy and healthy employees are more productive, creative, and engaged. We are committed to a workplace that promotes work-life balance, inclusion, and diversity. Teleperformance is an Equal Opportunity Employer.

Accommodation

If you need accommodation for any disability during the application process, please contact your local Teleperformance location for assistance.