Overview
Join Teleperformance
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our service locations include on-site and work-at-home programs, ensuring flexibility and broad reach.
Why Choose Teleperformance?
We value our employees and foster enduring relationships within our teams and communities. Our dedication to employee satisfaction sets us apart.
We use advanced support technologies and processes engineered to achieve outstanding results. We build lasting client relationships and contribute positively to our local communities.
Job Description
General Customer Service includes post-sale technical and non-technical customer service and support across multiple sub-families for business and end-consumer customers. This includes:
- Remote Customer Service: Providing support via phone, online chat, or text, including call center-based support for high volume low complexity inquiries, and analysis and resolution of customer issues for lower volume higher complexity inquiries.
- Distribution Center Customer Service: Acting as liaison between customers, production, and distribution departments related to specific orders, and providing technical and non-technical support in a walk-in service center.
Incumbents in this role are not compensated based on sales targets. This position requires basic knowledge of job procedures and tools obtained through work experience, possibly with vocational or basic technical education. Moderate supervision is expected. You can solve routine issues independently, with occasional deviations or improvements to standard procedures.
Our Culture
Our mission is to provide an environment where employees feel valued, inspired, and supported. We believe that happy and healthy employees are more productive, creative, and engaged. We are committed to a workplace that promotes work-life balance, inclusion, and diversity. Teleperformance is an Equal Opportunity Employer.
Accommodation
If you need accommodation for any disability during the application process, please contact your local Teleperformance location for assistance.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Related Tags
Education Requirements
- Basic knowledge of job procedures and tools
- vocational or basic technical education preferred
Eligible Batch Years
Teleperformance
Teleperformance is a global leader in outsourced customer experience management and business process outsourcing (BPO) services. Founded in 1978 and headquartered in Paris, France, the company provides a wide range of services including customer care, technical support, customer acquisition, debt collection, social media services, and other specialized business services. With a mission to connect brands with their customers through exceptional interactions, Teleperformance operates across multiple industries such as telecommunications, financial services, healthcare, travel, retail, and technology.
As of recent years, Teleperformance employs over 410,000 people in more than 88 countries, serving clients in over 170 markets and communicating in more than 265 languages and dialects. The company is recognized for its strong market position, operational excellence, and commitment to digital transformation, integrating AI and analytics into its service offerings. In recent news, Teleperformance has expanded its footprint in high-growth markets and invested in advanced digital solutions to enhance customer engagement, further solidifying its reputation as a trusted partner for global enterprises.
Company Details
Connect With Us
Websiteteleperformance.com