Customer Service Analyst at Citi Mumbai | Fresher Eligible

Customer Service Analyst

This entry-level role supports customer-related activities while working closely with the Customer Service team. The position focuses on resolving client queries and delivering consistent service support to external customers.

Responsibilities

• Act as a single point of contact for internal partners and external clients, coordinating with relevant teams to identify and resolve issues.
• Respond to customer inquiries efficiently and within defined service standards.
• Perform analysis when required to address client needs and concerns.
• Communicate solutions and updates clearly to clients.
• Assess risk when making business decisions while protecting the firm’s reputation and assets.
• Ensure compliance with applicable laws, regulations, and internal policies, and escalate or report control issues transparently.

Qualifications

• Previous relevant experience is preferred.
• Background in customer service is beneficial.
• Strong investigative, analytical, and risk awareness capabilities.
• Ability to explain concepts clearly and influence change when required.
• Clear written and verbal communication skills.
• Ability to consistently deliver high-quality service while building strong client relationships.

Additional Information

Shift Timings: 10:00 AM to 7:00 PM IST. First, third, and fifth Saturdays are working days.

Preferred Skills: Trade experience, client handling, and communication.

Certification: Graduation required, CDCS certification preferred.

Citi is an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other protected characteristic.