Customer Delivery Specialist at HPE Bengaluru | Entry Role

Customer Delivery Specialist

This role follows a hybrid work model with an expectation of working from an HPE office approximately two days per week.

Who We Are

Hewlett Packard Enterprise is a global edge-to-cloud company helping organizations transform how they operate and innovate. The company supports businesses in connecting, protecting, analyzing, and acting on data and applications across environments from edge to cloud. HPE encourages diverse perspectives and supports employees with flexible work practices while driving meaningful progress together.

About HPE Financial Services

HPE Financial Services helps organizations secure the investment required for digital transformation in a sustainable and innovative way. The team partners with customers across their IT asset lifecycle, from edge infrastructure to end-user devices. Financial and asset management solutions are supported by technology upcycling services tailored to each client’s goals and scale.

Job Family Overview

This role provides professional solutions for company end users, dealers, and service providers when handling unresolved or escalated issues received through phone or written communication. It also serves as an escalation point for internal field teams, executives, and channel partners regarding customer satisfaction matters such as product availability, pricing concerns, safety issues, and complaints related to company representatives or authorized dealers.

What You Will Do

• Apply foundational knowledge of functional principles and concepts to assignments with limited scope.
• Use professional concepts and theoretical knowledge gained through education, training, or previous experience.
• Develop practical expertise related to applications within the business environment.
• Support team efforts by providing information, analysis, and recommendations.
• Exercise independent judgment within defined guidelines while contributing as an active team member.

What You Need to Bring

• Bachelor's degree or equivalent experience, and or 1 to 2 years of related experience, or a Master's degree.

Knowledge and Skills

• Basic understanding of customer relations and support processes.
• Working knowledge of microcomputer hardware and basic operating system software.
• Strong written communication and correspondence abilities.

What HPE Offers

Health and Wellbeing

Employees and their families are supported through a comprehensive benefits package focused on physical, financial, and emotional wellbeing.

Personal and Professional Development

HPE invests in career growth with programs that help employees develop expertise in their field or explore opportunities across different teams and divisions.

Inclusive Culture

The company promotes an inclusive workplace where diverse backgrounds are valued. Teams collaborate in a flexible environment while working together to innovate and deliver impact.