Customer Account Specialist (Collector) at HPE Gurgaon | Entry Level

Customer Account Specialist - Collector

This role follows a hybrid work model, with an expectation of working from an HPE office about two days per week.

Who We Are

Hewlett Packard Enterprise is a global edge-to-cloud company focused on advancing the way people live and work. The company helps organizations connect, protect, analyze, and act on their data and applications from edge to cloud so they can transform insights into outcomes. HPE encourages diverse perspectives, flexibility in work, and a culture that focuses on continuous improvement and innovation.

Job Description

HPE Financial Services supports organizations in enabling digital transformation through flexible financial and asset management solutions. The team partners with customers across their IT asset lifecycle, from edge infrastructure to end-user devices, delivering services including technology upcycling and financial solutions tailored to each client.

Job Family Definition

This role provides professional solutions to company end users, dealers, and service providers for escalated issues received through phone or written communication. It also acts as an escalation contact for field employees, executives, and channel partners regarding customer satisfaction concerns such as availability issues, pricing concerns, product complaints, or matters involving authorized dealers.

Management Level

The position applies fundamental principles and concepts within a specific function to assignments of limited scope. It uses knowledge gained through training, education, or prior experience, and contributes information and recommendations to support team objectives while working within defined guidelines.

Responsibilities

• Manage the customer lifecycle and oversee the collections process.
• Monitor, document, report, and resolve payment deviations or delays.
• Serve as the accounts receivable contact for customers and address invoicing or payment queries.
• Coordinate with customer accounts payable teams to ensure timely payment.
• Work with internal teams to ensure invoices are applied and closed correctly.
• Follow up with customers through calls or emails regarding outstanding payments.
• Initiate collection actions for defaulting customers, including escalation and dunning letters.
• Collaborate with collection managers and legal teams when legal actions are required.
• Manage both internal and external queries related to customer accounts.
• Design and support solutions that improve operational processes.
• Deliver agreed customized solutions for customers.
• Ensure adherence to internal policies and external compliance requirements.

Education and Experience

• Bachelor's degree or equivalent experience, or a master's degree.
• Typically 1 to 2 years of related experience may be preferred.

Knowledge and Skills

• Basic understanding of customer relations and customer service practices.
• Knowledge of microcomputer hardware and basic operating system software.
• Ability to manage written correspondence and documentation.

Benefits and Development

HPE offers a range of benefits designed to support the physical, financial, and emotional wellbeing of employees and their families. The company also invests in professional development through programs that help employees deepen expertise or explore opportunities across different teams and functions.

HPE promotes an inclusive environment that values diverse backgrounds and perspectives while encouraging collaboration and innovation across teams.