CSG Hiring Systems Administrator Graduate (Remote India)

Role Overview

The Systems Administrator - Grad position is an entry level role intended for candidates beginning a career in database administration. The role focuses on learning and supporting Microsoft SQL Server environments while working alongside senior database administrators. The selected candidate will help with monitoring, basic database operations, backups, and incident handling across both production and non production systems.

This opportunity suits individuals with foundational SQL knowledge, a strong interest in database administration, and a willingness to develop technical skills in a production support environment.

Key Responsibilities

• Support the SQL Server Database Administration team with daily operational tasks.
• Monitor SQL Server instances to ensure availability and perform routine health checks.
• Track and respond to alerts related to SQL Server environments.
• Troubleshoot common SQL Server issues and assist with basic problem resolution.
• Handle incidents and service requests using ticketing systems.
• Conduct initial issue analysis and escalate complex problems to senior team members.
• Ensure incidents and service requests are resolved within defined SLA timelines.
• Assist with database backup and restore tasks under supervision.
• Support routine maintenance activities for SQL Server environments.
• Assist senior DBAs during patching and upgrade activities.
• Manage user access requests and maintain operational documentation.
• Update runbooks and follow established operating procedures, security policies, and compliance standards.

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
• 0 to 1 year of experience in IT support, database support, or similar roles.
• Fresh graduates with basic SQL knowledge and relevant training or certifications are encouraged to apply.
• Basic understanding of Microsoft SQL Server.
• Fundamental SQL knowledge including SELECT, INSERT, UPDATE, DELETE, joins, and filters.
• Understanding of database concepts such as tables, indexes, joins, and constraints.
• Awareness of database availability, performance, and backup concepts.
• Basic familiarity with Windows Server concepts.
• Experience with SQL Server Management Studio (SSMS).
• Willingness to work in rotational shifts and support on call operations.

Nice to Have

• Basic knowledge of MySQL.
• SQL Server or database related certifications.
• Exposure to ITIL practices or production support environments.

Work Environment

CSG offers flexible work arrangements including work from home, in office, or hybrid setups. Employees may also receive benefits such as healthcare coverage and paid time off depending on eligibility.