Overview
Job Description
Cornerstone OnDemand is hiring a Junior Support Specialist to join our Global Customer Support Team. This role involves providing Level 1 technical and functional support to our clients on the Cornerstone product suite. You will communicate with clients primarily via phone, email, and CRM systems (Salesforce), and ensure timely resolution of application-related queries.
As a Frontline Engineer, you are expected to combine customer service excellence with technical proficiency. You’ll be the first point of contact for troubleshooting issues, educating clients on product functionality, and collaborating with internal teams to resolve escalated cases.
Key Responsibilities
- Deliver exceptional customer service and meet Customer Satisfaction (CSAT) targets.
- Resolve product-related queries through CRM (Salesforce), phone, and email in a time-bound manner.
- Adhere strictly to SLAs and update customers regularly to prevent case aging and backlogs.
- Prioritize tasks and handle high-impact cases with urgency.
- Escalate cases to next-level support with proper documentation and stakeholder communication.
- Actively engage with internal knowledge bases, forums, and help resources.
- Continuously enhance your product knowledge across the Cornerstone OnDemand portfolio.
- Work collaboratively with peers to drive team success.
- Ensure compliance with data privacy and security protocols.
Eligibility Criteria
Batch Eligible:
- Candidates from 2025m 2024, 2023, and 2022 batches
Education Requirement:
- Bachelor's degree in Computer Science, Information Technology, or equivalent
Required Technical Skills
SaaS, Cloud Computing, FTP, SSO, SMTP, HTML, CRM, Salesforce, Application Support, SLA Management, Customer Relationship Management
Preferred Qualifications
- Less than 1 year of experience in a customer-facing application support role.
- Strong written and verbal communication skills.
- A customer-first mindset and a passion for solving problems.
- Basic understanding of software support workflows and ticketing systems.
- Prior exposure to working in SLA-driven support environments is a plus.
Work Environment
- This is a 24x7 support role, primarily aligned with US business hours.
- You will be working on-site at our Pune office.
Company Overview
Cornerstone OnDemand is a global leader in AI-powered workforce development solutions. Our platform, Cornerstone Galaxy, is used by over 7,000 organizations and 100 million+ users worldwide, helping them build high-performing and future-ready teams.
We empower people and organizations to learn, grow, and thrive in an ever-changing world.
Equal Employment Opportunity
Cornerstone is proud to be an Equal Opportunity Employer. We welcome individuals from all backgrounds, including protected veterans and persons with disabilities. If you require accommodations during the hiring process, please reach out to careers@csod.com.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
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Education Requirements
- Bachelor's degree in Computer Science, Information Technology, or equivalent
Eligible Batch Years
Cornerstone
Cornerstone OnDemand is a leading global provider of cloud-based talent management software solutions. Founded in 1999, the company empowers organizations to recruit, train, and manage their workforce effectively through an integrated suite of learning, performance, and succession planning tools. With a mission to help clients realize the potential of their people, Cornerstone serves a diverse range of industries including corporate enterprises, government agencies, and non-profit organizations.
Headquartered in Santa Monica, California, Cornerstone has grown to employ over 3,000 professionals worldwide and supports millions of users across more than 180 countries. The company is widely recognized for its strong market position in learning management systems (LMS) and human capital management (HCM) solutions. In recent years, Cornerstone has expanded its capabilities through strategic acquisitions, such as the purchase of Saba Software, enhancing its product portfolio and global reach. Its commitment to innovation and customer success has earned it consistent recognition as a leader in talent management technology.
Company Details
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Websitecornerstoneondemand.com