Overview
Job Summary
We are looking for a motivated Process Executive - CDM/PV with 0-4 years of experience to join our team. The role involves utilizing Generative AI and MS Excel to enhance customer data management and resolve customer complaints effectively within the Life Sciences domain.
Responsibilities
- Manage customer data to ensure accuracy and integrity.
- Implement and maintain Generative AI tools for customer management processes.
- Analyze customer data using MS Excel to identify trends and suggest improvements.
- Handle customer complaints efficiently and ensure timely resolution.
- Collaborate with cross-functional teams to improve customer service strategies.
- Monitor the effectiveness of customer management processes and suggest enhancements.
- Prepare documentation and reports related to customer management activities.
- Ensure compliance with industry regulations and company policies.
- Participate in training to stay updated on Generative AI tools and customer management techniques.
- Develop best practices for customer management and complaint handling.
- Engage with customers to provide tailored solutions while maintaining professionalism.
- Contribute to process improvements with feedback and suggestions.
Qualifications
- Strong skills in Generative AI and MS Excel.
- Domain expertise in customer management within the Life Sciences sector.
- Proficiency in resolving customer complaints and managing data.
- Excellent communication and interpersonal skills.
- Adaptability to rotational shifts and hybrid work models.
- Strong problem-solving and organizational skills.
- Commitment to continuous learning and development.
Certifications Required
- Certified Customer Service Professional (CCSP)
- Microsoft Office Specialist (MOS) in Excel
- AI for Everyone by Coursera
Education Requirement: Bachelor’s degree in Life Sciences, Computer Science, or related field
Technical Skills Required: Generative AI, MS Excel, Customer Management, Complaint Management, Data Analysis
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Education Requirements
- Bachelor’s degree in Life Sciences, Computer Science, or related field
Eligible Batch Years
Cognizant
Cognizant is a leading multinational professional services company specializing in IT consulting, digital transformation, and technology solutions. Founded in 1994, the company has grown into one of the world's most prominent technology and business services firms, serving clients across industries such as banking, healthcare, manufacturing, retail, and communications. Cognizant's mission is to help businesses modernize their technology, reimagine processes, and transform customer experiences to thrive in the digital era.
With over 300,000 employees globally, Cognizant is headquartered in Teaneck, New Jersey, USA, and operates in more than 40 countries. The company is consistently ranked among the Fortune 500 and recognized for its strong market position in IT services. Recent initiatives include expanding its capabilities in artificial intelligence, cloud computing, and cybersecurity, as well as strategic acquisitions to strengthen its digital engineering portfolio. Cognizant is also noted for its commitment to sustainability and corporate social responsibility, aiming to create positive impacts for communities and the environment.
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Websitecognizant.com