Citi Hiring Operations Support Supervisor (Mumbai) | ₹ Salary Not Stated

Role Overview

The Operations Support Supervisor is an intermediate management position that provides leadership and direction to a team handling operations support services, in coordination with the Operations - Core team. The goal of this role is to ensure smooth delivery of operations support services in line with Citi's operations support infrastructure and processes.

Responsibilities

• Lead and mentor a small operations support team (typically up to 10 people) by delegating daily tasks and recommending new work procedures to streamline operations
• Conduct training, monitor the quality and quantity of team output, and give performance feedback, including recommendations on pay increases, promotions, and terminations
• Analyze operations information and make evaluative judgements to solve problems
• Identify and resolve routine problems and operational issues with broader departmental impact within established procedures
• Identify hiring needs to keep staffing adequate
• Serve as a backup for the manager when needed
• Assess risk appropriately when making business decisions, protecting the firm's reputation and Citigroup, its clients and assets, by driving compliance with laws, rules and regulations, following policy, applying sound ethical judgment, and escalating and reporting control issues transparently. Supervise others effectively and hold those who fail to meet these standards accountable.

This job description gives a high-level overview of the work performed. Other job-related duties may be assigned as required.

Citi is an equal opportunity employer. Qualified candidates receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

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