Citi Hiring Client Onboarding Analyst 1 in Mumbai | Apply Now

Role Overview

The Client Onboard Analyst 1 is an entry level professional position that supports client onboarding and account maintenance processes. The role requires familiarity with operational procedures, systems, and documentation used to complete assigned tasks, along with a basic understanding of banking concepts.

The position involves evaluating factual information, applying established procedures, and resolving issues using available guidance and precedents. The analyst contributes to business operations through accurate task execution and clear communication with internal teams and clients.

Responsibilities

• Process client requests related to system setup, including updates to signatories and documentation submission.
• Support the team with deal and project allocation activities.
• Work with internal partners to perform system maintenance based on account opening and maintenance documentation.
• Respond to client and internal inquiries in a timely manner.
• Prepare documentation for archiving and record keeping.
• Apply relevant banking regulations while processing requests.
• Stay updated with current procedures, internal policies, and regulatory requirements.
• Document updates to operational procedures when necessary.
• Process client instructions with accuracy and ensure deadlines are met.
• Verify and authorize data entered into internal systems.
• Handle queries efficiently and escalate urgent or risk-related issues through appropriate channels.
• Collaborate with other teams when required, including supporting additional processes based on supervisor guidance.
• Participate in training sessions, projects, conference calls, and system testing activities.
• Maintain high client satisfaction through strong understanding of products, processes, and client needs.
• Identify potential process improvements and assist with implementing approved changes.
• Support managers with quality assurance activities and follow departmental procedures to minimize operational risks.
• Coordinate internal process related projects and participate in user acceptance testing of new systems.
• Execute daily operational tasks while gradually building knowledge of broader business operations.
• Assess risk when making business decisions and ensure compliance with applicable laws, policies, and regulatory requirements.

Qualifications

• Previous experience in financial services is preferred.
• Understanding of banking products related to account opening and maintenance.
• Experience interacting with internal or external clients.
• Strong PC skills including Microsoft Excel and Word.
• Fluent written and spoken English.
• Ability to work under pressure, meet deadlines, and maintain high attention to detail.

Education

Bachelor's or university degree, or equivalent practical experience.