Overview
Application Support and Monitoring Engineer
CGI is hiring an Application Support and Monitoring Engineer with experience in Dynatrace and ServiceNow to support critical production applications in a high performance ODC environment.
Role Overview
The role involves monitoring production systems, identifying issues early, and driving incidents to resolution with speed and accuracy. You will work closely with engineering and operations teams to maintain a seamless customer experience.
This position is based in Bangalore and involves 24x7 rotational shifts in an ODC setup. The focus area is L1/L2 production support.
Responsibilities
- Monitor applications and infrastructure using Dynatrace dashboards
- Manage the incident lifecycle through ServiceNow, including logging, tracking, and resolution
- Perform incident triage, troubleshooting, and root cause analysis
- Handle P1/P2 incidents and coordinate bridge calls when required
- Support post deployment validation and application health checks
- Collaborate with cross functional teams for issue resolution
- Act as an L1/L2 escalation point for critical incidents
- Drive corrective and preventive actions for recurring issues
- Create and maintain runbooks and operational procedures
Technical Environment
- Dynatrace for APM, monitoring, observability, and log analysis
- ServiceNow for incident and ticket management
- Monitoring dashboards, alerting, and KPI/SLI/SLO tracking
- Production support tools and operational environments
Required Skills
- Hands on experience with Dynatrace
- Knowledge of ServiceNow incident management
- Understanding of production support processes
- Analytical and troubleshooting capabilities
What CGI Offers
At CGI, employees are considered partners and are encouraged to contribute from day one. Team members work on impactful solutions, collaborate globally, and gain exposure to enterprise scale technologies and business critical systems.
CGI supports continuous learning, career growth, and employee well being while maintaining a collaborative and inclusive work culture.
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Education Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
Eligible Batch Years
CGI
CGI Inc. is a global leader in IT and business consulting services, founded in 1976 and headquartered in Montreal, Quebec, Canada. The company delivers end-to-end solutions, including systems integration, application development, infrastructure management, and business process outsourcing, to clients across diverse industries such as government, financial services, telecommunications, and healthcare. With a mission to help clients achieve their goals through innovative technology and deep industry expertise, CGI has built a reputation for reliability, scalability, and long-term partnerships.
Operating in over 40 countries, CGI employs more than 90,000 professionals and is recognized as one of the largest independent IT and business consulting firms in the world. The company has consistently expanded its global footprint through strategic acquisitions and organic growth. Recent achievements include securing major contracts in digital transformation for public sector agencies and advancing its sustainability initiatives to reduce environmental impact. CGI's strong market position is reinforced by its commitment to delivering high-quality services and fostering client success through collaborative engagement models.
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