Overview
Job Summary
The Central Ops Support Executive is responsible for remotely supporting the daily operations of sellers, including monitoring daily metrics, triggering on-field support for sellers and audits, managing stakeholders within and outside Amazon, rolling out new processes, and running central control centers. The role demands a broader understanding of customer experience and a strong willingness to take ownership. It also requires skills in identifying patterns and disruptions, scrutinizing details, and foreseeing the implications of data.
This team supports inbound and outbound operations through voice and non-voice channels. The candidate must be flexible to work on weekends and in shifts.
Roles and Responsibilities
- Remotely monitor the efficient functioning of assigned sites through outbound calls, emails, and coordination with field executives.
- Liaise between field executives/sellers and various internal and external agencies for efficient and timely operation execution.
- Train and direct sellers to ensure compliance with standards and practices.
- Develop and implement SOPs (Standard Operating Procedures), analyze data, and propose features and processes that improve the seller experience.
- Willing to work on weekends.
Basic Qualifications
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics.
- Experience with Excel.
Preferred Qualifications
- Experience with SQL.
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Key Skills
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Education Requirements
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics
Eligible Batch Years
Amazon
Amazon is a multinational technology and e-commerce giant founded in 1994 by Jeff Bezos in Seattle, Washington, USA. Originally launched as an online bookstore, Amazon has since evolved into one of the world's largest and most diversified companies, offering products and services across retail, cloud computing, digital streaming, artificial intelligence, and logistics. Its mission is "to be Earth's most customer-centric company," striving to offer customers the widest selection, lowest prices, and utmost convenience.
With over 1.5 million employees globally, Amazon operates extensive fulfillment and delivery networks, powers its AWS (Amazon Web Services) cloud platform used by millions of businesses, and owns subsidiaries such as Whole Foods Market, Audible, and Twitch. The company consistently ranks among the top in global market capitalization and is recognized for its innovation, operational efficiency, and disruptive impact on multiple industries. Recent developments include continued expansion of AWS services, advancements in AI-driven shopping experiences, and sustainability initiatives aimed at achieving net-zero carbon emissions by 2040.
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Websiteamazon.com