Barclays Hiring Team Support Specialist in Noida | Apply

Purpose of the Role

The role supports business areas with daily operational activities including processing, reviewing, reporting, trading support, and issue resolution. The position contributes to maintaining efficient operations and ensuring processes are aligned across teams.

Accountabilities

• Assist business areas with daily initiatives such as processing, reviewing, reporting, trading support, and issue resolution.
• Work collaboratively with teams across the bank to align and integrate operational processes.
• Identify improvement opportunities and provide recommendations to enhance operational workflows.
• Develop and implement operational procedures and controls to manage risk and maintain efficiency.
• Prepare reports and presentations related to operational performance and communicate insights to senior internal stakeholders.
• Monitor industry developments and apply best practices within banking operations.
• Participate in initiatives and projects aimed at improving operational effectiveness.

Analyst Expectations

• Provide specialist advice and operational support to meet stakeholder and customer needs.
• Complete assigned activities on time and maintain a high standard of accuracy.
• Manage responsibility for specific processes within the team environment.
• Where required, supervise team members by guiding development, allocating tasks, and coordinating resources.
• Demonstrate leadership behaviours aligned with Barclays LEAD principles: Listen and be authentic, Energise and inspire, Align across the enterprise, and Develop others.
• For individual contributor roles, manage workload independently and support implementation of systems and processes.
• Follow established procedures while collaborating with related teams and checking team outputs when required.
• Provide guidance and subject matter support within the defined work area.
• Maintain accountability for risk management and strengthening internal controls related to assigned responsibilities.
• Develop understanding of how different teams contribute to broader operational goals.
• Apply judgement based on previous experience and evaluate solutions when situations fall outside standard procedures.
• Communicate complex or sensitive information appropriately to customers and stakeholders.
• Build relationships with stakeholders to understand and address operational needs.

All colleagues are expected to demonstrate Barclays values of Respect, Integrity, Service, Excellence, and Stewardship. Employees are also encouraged to adopt the Barclays mindset to Empower, Challenge, and Drive in their day-to-day work.

Role Responsibilities

In this position, the Team Support Specialist will focus on reconciliation activities including daily, weekly, bi-weekly, and month-end processes. The role supports operational reconciliations, payment-related activities, and Breaks Management for the GRS Barclaycard Production team.

• Ensure service level agreements are achieved according to defined timelines.
• Perform daily reconciliations and manage account breaks within the defined delinquency period.
• Ensure compliance with AO&R policies and the GL Controls Framework.
• Handle journal processing and risk reporting following defined SOP and ALP guidelines.
• Prepare reconciliation templates and coordinate with stakeholders to resolve open items.
• Provide information and analysis for reconciliation and management information activities.
• Follow applicable policies and procedures and maintain compliance standards.
• Process customer adjustments and settlements within PSD control requirements.
• Collate and analyze financial data from multiple reports and systems.
• Support operational change initiatives and improvement projects when required.
• Ensure adherence to SOX and operational risk control requirements.
• Conduct calls with stakeholders and manage customer expectations when necessary.
• Identify opportunities for process improvement and support enhanced service delivery.
• Contribute to the implementation of best practices within operational processes.

Desirable Skills

• Understanding of reconciliation processes
• Knowledge of the card industry is beneficial
• Awareness of the trade lifecycle
• Experience or familiarity with tools such as SAP and Intellimatch