Barclays Hiring QA/QC Analyst in Pune | KYC & Compliance

Job Description

Purpose of the Role

The role focuses on defining, negotiating, and implementing internal quality procedures, service standards, and specifications to enhance operational performance and quality outcomes.

Accountabilities

• Monitor industry trends and developments to apply best practices in quality assurance services.
• Work with teams across the bank to align and integrate QA processes.
• Develop and govern internal quality assurance procedures, standards, and specifications while supporting operational efficiency and risk mitigation.
• Prepare reports and presentations on QA performance and share insights with senior internal stakeholders.
• Identify opportunities for improvement in QA processes and provide recommendations, feedback, and coaching to colleagues.
• Conduct service quality assessments to track performance against defined quality objectives and regulatory standards.
• Contribute to projects and initiatives aimed at improving QA efficiency and effectiveness.
• Evaluate risk outcomes from QA reviews and escalate issues that exceed acceptable tolerance levels.

Analyst Expectations

• Provide specialist advice and support to meet stakeholder and customer requirements.
• Carry out assigned activities on time and to a high standard, contributing to team outcomes.
• Take responsibility for specific processes within the team.
• Where applicable, supervise colleagues, allocate tasks, and support professional development.
• For individual contributor roles, manage workload independently and support the implementation of systems and processes.
• Collaborate with related teams and ensure tasks are executed according to defined procedures.
• Review and validate the work of colleagues to meet internal and stakeholder standards.
• Take ownership of risk management and maintain strong controls aligned with relevant regulations and codes of conduct.
• Build knowledge of how teams within the function contribute to broader objectives.
• Develop understanding of key principles guiding operational processes and apply prior experience to decision making.
• Evaluate past cases and determine appropriate solutions when situations are not fully covered by procedures.
• Communicate complex or sensitive information to customers where required.
• Build and maintain strong relationships with stakeholders to understand and address their needs.

All colleagues are expected to demonstrate Barclays values of Respect, Integrity, Service, Excellence, and Stewardship. They should also embody the Barclays mindset of Empower, Challenge, and Drive in daily work.

In this role, you will conduct detailed due diligence activities, ensure adherence to regulatory requirements, and help safeguard clients and the organization through effective quality assurance practices.

Skills and Knowledge

• Strong understanding of KYC principles and processes in the financial sector.
• Ability to manage multiple tasks while maintaining smooth day to day operations.
• Experience preparing timely and accurate reports for regulatory or internal review.
• Analytical capability to interpret complex data and support informed decision making.

Desirable Skills

• Experience in any KYC stream with knowledge of customer due diligence processes.
• Hands-on exposure to Enhanced Due Diligence (EDD) and Client Due Diligence (CDD).
• Familiarity with risk and control practices along with strong business awareness.