Barclays Hiring Performance & Optimisation Analyst Gurugram

Job Description

Purpose of the role

The role focuses on working with stakeholders and using data and management information to identify opportunities for process optimisation and capacity creation across relevant business areas.

Accountabilities

• Develop and implement strategies that improve the efficiency and effectiveness of banking operations using data‑driven insights.
• Contribute to projects and initiatives that enhance operational performance and optimisation outcomes.
• Create reports and presentations on performance and optimisation results and communicate findings to internal senior stakeholders.
• Monitor industry trends and collaborate with teams across the bank to recommend improvements to performance and optimisation processes.
• Develop and apply analytics and reporting practices to support operational efficiency and help mitigate risks.
• Identify opportunities for operational capacity creation using data and management information.

Analyst Expectations

• Support stakeholder and customer needs through specialist advice and operational support.
• Complete assigned activities on time and maintain high standards of quality that influence both the role and related teams.
• Take responsibility for specific processes within the team environment.
• Where applicable, guide and supervise team members, coordinate resources, and allocate work while supporting professional development.
• Leaders are expected to demonstrate Barclays LEAD behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, and Develop others.
• Individual contributors manage their own workload, implement systems and processes within their area, and participate in cross‑team projects.
• Execute work in line with defined procedures while collaborating closely with related teams.
• Review the work of colleagues within the team to ensure internal and stakeholder requirements are met.
• Provide subject matter support related to the assigned work area.
• Take ownership of risk management and strengthen controls for the processes you handle, ensuring compliance with relevant regulations and standards.
• Build understanding of how different teams contribute to wider business objectives and support collaborative outcomes.
• Continue developing knowledge of the underlying principles that support operational and administrative activities.
• Use prior experience and established practices to make informed judgements and evaluate solutions when procedures do not fully apply.
• Communicate sensitive or complex information to customers when required in relation to advisory or administrative tasks.
• Maintain relationships with stakeholders and customers to understand and address their requirements.

All colleagues are expected to demonstrate the Barclays values of Respect, Integrity, Service, Excellence, and Stewardship. They are also encouraged to embody the Barclays mindset of Empower, Challenge, and Drive.

In this position you will support the management of operational processes and stakeholder communication, including demand intake, prioritisation, delivery tracking, and executive‑level performance and management information reporting.

Success in this role may be assessed through capabilities such as risk and control awareness, change and transformation, business understanding, strategic thinking, and digital or technology related knowledge.

Preferred Experience

• Supporting demand management and intake processes.
• Coordinating PI planning, prioritisation, and roadmap tracking.
• Tracking delivery milestones, service level agreements, and key performance indicators.

Additional Valued Skills

• Developing and maintaining triage frameworks.
• Coordinating stakeholders across platforms, analytics teams, and leadership groups.
• Working with delivery governance, data governance, and data platform governance practices.