Back Office Insurance Associate at EXL (Noida) | ₹3-4 LPA

Job Description

Duties and Responsibilities:

• Review bulk customer requests for enrollment additions, terminations, and changes to ensure they meet contractual terms and risk guidelines.
• Convert unformatted Excel files into a standardized format, upload them to client applications, and check for errors.
• Communicate with PA or internal departments via email to resolve discrepancies or obtain missing information.
• Meet individual and team productivity targets while maintaining accuracy, service quality, and customer data privacy.
• Manage daily work queues effectively to meet service level metrics.
• Collaborate as a team player by offering and receiving feedback, resolving conflicts, supporting colleagues, and providing backup when needed.
• Process applications across various product lines using multiple systems.

Qualifications

Required Knowledge, Skills, Abilities and/or Related Experience:

• Bachelor’s degree with basic computer literacy.
• Working knowledge of Microsoft Office, especially Outlook and Excel.
• Preference for candidates with experience in Life, Health, or Supplemental Insurance.
• Ability to navigate and work across multiple systems and applications.
• Effective written communication skills in English.
• High attention to detail, particularly when processing transactions.
• Capability to deliver high-quality results in a fast-paced, high-volume environment.