Overview
About the Role
Grade Level (for internal use): 07
The Client Success team consists of experienced professionals supporting buyside and sellside clients across EMEA. These clients range from Tier 1 to Tier 3 organizations and expect a high level of service. The team operates in a collaborative environment where daily activities vary, focusing on building strong client relationships and supporting long term engagement.
This role supports the customer journey through consistent interaction and service touchpoints that drive adoption, retention, and growth. The position also contributes to strategic account objectives by ensuring clients gain value from the platform and services.
The Impact
Your interactions help reinforce the relationship between clients and S&P Global Market Intelligence. By delivering a positive client experience and encouraging product adoption, you help strengthen client engagement and awareness. These activities contribute directly to revenue retention and long term growth.
What You Will Gain
The role offers opportunities to build expertise in client relationship management, industry knowledge, and product capabilities. Employees can progress within the Customer Success team or transition into product-focused roles, relationship management, sales, or product specialist positions.
Responsibilities
- Monitor inbound client requests through the case management email system and telephony hotlines, working with global support teams across the US, EMEA, and Hong Kong.
- Act as a key contact point for buy-side and sell-side clients across various client service and application support needs.
- Host client meetings to deliver training sessions, product demonstrations, and transactional assistance.
- Prepare scheduled and ad-hoc reports accurately and within required timelines.
- Troubleshoot client issues to identify root causes and determine appropriate remediation steps.
- Collaborate with Product Build teams to prioritize, track, and resolve production issues affecting clients.
- Support client onboarding activities with the Professional Services team, ensuring appropriate training and user access.
- Stay informed about market and regulatory developments that may affect service operations and adapt processes when required.
- Participate in cross training with global counterparts to expand application knowledge and client coverage.
What We Are Looking For
- Bachelor’s degree or equivalent related work experience.
- Proficiency in MS Office Suite and strong familiarity with internet-based applications.
- Interest in capital markets and financial markets.
- Strong written and verbal communication abilities with the capability to engage with different levels of management and clients.
- Interpersonal skills that support constructive dialogue and trusted client relationships.
- Good organizational and time management skills to meet deadlines and deliverables.
- Ability to work independently while contributing within a global team structure.
About S&P Global Market Intelligence
S&P Global Market Intelligence, a division of S&P Global, delivers data, technology, and insights that help organizations operate with confidence and make informed decisions. The company provides deep intelligence and analytical capabilities that support global markets and business strategy.
Company Mission and Values
Mission: Advancing Essential Intelligence.
The organization has more than 35,000 employees worldwide and focuses on generating insights that help businesses understand markets, measure sustainability, analyze energy transitions, and build effective workflow solutions.
Core Values: Integrity, Discovery, Partnership.
Benefits
- Health and wellness programs with comprehensive healthcare coverage.
- Flexible time off policies to support work life balance.
- Continuous learning resources to build new professional skills.
- Financial wellbeing initiatives including retirement planning and education support programs.
- Family friendly benefits and support programs.
- Employee perks such as retail discounts and referral incentives.
Equal Opportunity Statement
S&P Global is an equal opportunity employer. Employment decisions are made without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.
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Education Requirements
- Bachelor’s degree or equivalent related work experience
Eligible Batch Years
S&P Global
S&P Global is a leading multinational provider of financial information, analytics, and market intelligence. Founded in 1860, the company delivers essential data, benchmarks, and insights to help businesses, governments, and individuals make informed decisions. With a mission to transform data into actionable intelligence, S&P Global operates across multiple segments including Ratings, Market Intelligence, Commodity Insights, and Indices, serving clients worldwide.
Headquartered in New York City, USA, S&P Global employs over 35,000 professionals across more than 30 countries. It is renowned for its credit ratings, widely used by investors and financial institutions to assess creditworthiness, and for its S&P Dow Jones Indices, which include globally recognized benchmarks like the S&P 500. In recent years, the company has expanded its capabilities through strategic acquisitions, such as the merger with IHS Markit in 2022, strengthening its position as a premier source of integrated data and analytics in the financial services industry.
Company Details
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