Associate Analyst, Business Process Improvement at Mastercard Gurgaon

Our Purpose

Mastercard supports economies and empowers people across more than 200 countries and territories. Working with customers and partners, the company helps build a sustainable economy where individuals and businesses can thrive. Its technology, innovation, partnerships and global network enable secure, simple and accessible digital payment solutions for consumers, businesses and governments.

Overview

Mastercard operates as a technology company within the global payments industry, connecting consumers, merchants, financial institutions, governments and businesses worldwide. The organization enables secure and convenient electronic payment solutions.

The Operations Platform Analyst supports operational systems used across the Data & Services organization. Responsibilities include assisting with training delivery, adoption initiatives, data improvement efforts, reporting activities and testing of platform updates.

These systems include Order Management, Salesforce, FinancialForce PSA and other operational platforms implemented globally.

Role

• Provide first tier technical and process support for Business Operations platforms, including assistance with workflows, customer profiles and record adjustments.
• Lead onboarding sessions and user training to encourage adoption of platform features and productivity tools.
• Assist in investigating and resolving user issues, concerns and service requests under general supervision.
• Perform periodic quality control checks and data audits to maintain system accuracy.
• Support the Business Operations Solutions team with day to day management and maintenance of operational systems used across Advisors.
• Contribute to platform maintenance and system enhancements aligned with the operations roadmap for integration and improvement.

All About You

• Bachelor’s degree in a relevant field, or a combination of professional experience and formal education.
• Experience assisting with accurate and timely resolution of inquiries while working under guidance.
• Understanding of customer service standards, processes and related tools.
• Ability to contribute to support activities and project inquiries.
• Strong verbal and written communication skills.
• Advanced software proficiency including Salesforce, Microsoft Word, Excel and PowerPoint.
• Collaborative team player with strong interpersonal skills.
• Detail oriented with a results focused approach.
• Capable of working independently while maintaining confidentiality.
• Strong analytical and problem solving abilities.

Corporate Security Responsibility

All activities that involve access to Mastercard systems, information or assets carry inherent risk. Employees and partners are responsible for maintaining information security and must follow company security policies and practices.

• Comply with Mastercard security policies and operational guidelines.
• Protect the confidentiality and integrity of accessed information.
• Report any suspected information security incidents or violations.
• Complete required periodic security training as defined by company policies.