Analyst Telecom Networking Job at HCLTech Bengaluru | Apply

Job Summary

This role ensures seamless and timely execution of telecom order fulfillment processes for medium complexity customers. The individual is responsible for coordinating order lifecycle activities, validating order details, and proactively identifying and resolving issues to meet customer expectations. They contribute to process enhancements through detailed analysis and effective communication within the team.

Key Responsibilities

1. Validate and verify telecom orders by applying Telecom Networking knowledge to ensure all technical and customer requirements are accurately captured before processing.
2. Expedite order fulfillment by tracking progress using order management tools, coordinating with internal team members, and updating order status to address any delays or deviations.
3. Identify root causes of order fulfillment issues by analyzing process workflows and customer feedback using Customer Satisfaction Management techniques, recommending actionable improvements.
4. Prepare detailed reports using standard reporting tools to monitor order status, fulfillment metrics, and process health, supporting continuous improvement initiatives.
5. Communicate order updates and exceptions clearly to team members and stakeholders, ensuring transparency and alignment on order timelines and expectations.
6. Support the implementation of process enhancements by documenting business requirements and assisting in workflow optimizations to improve customer experience.

Skill Requirements

1. Basic understanding of telecom networking concepts, order management systems, and standard telecom workflows.
2. Familiarity with customer satisfaction management principles and techniques for issue resolution.
3. Foundational skills in business analysis and report generation using common productivity tools.
4. Effective communication skills for delivering updates and collaborating with team members.
5. Solution mindset with the ability to identify and suggest improvements within assigned tasks.

Other Requirements

• Optional but valuable: CompTIA Network+ certification.