Amazon is hiring Cloud Support Associate

Cloud Support Associate

AmazonHyderabad, Telangana

Ashok Kumar•Editor•January 24, 2025 01:19 PM

₹11L - ₹19L LPA

0-1 yrs

2024, 2023

Fresher, Experienced

Full Time

Amazon is hiring Cloud Support Associate

Overview

Job Description:
Join Amazon Web Services (AWS) as a Cloud Support Associate and be part of a global team that delivers world-class cloud solutions. AWS, known for its comprehensive cloud platform, offers a dynamic environment for learning, innovation, and growth. As a Cloud Support Associate, you will provide customer support by troubleshooting and solving technical issues across AWS services while ensuring a seamless customer experience.

Key Responsibilities:

Solve customer cases through various channels, including phone, email, and live chat.
Apply advanced troubleshooting techniques to deliver tailored solutions.
Collaborate with global teams to reproduce and resolve complex issues.
Engage in strategic initiatives to improve processes and customer experiences.
Participate in training programs and share knowledge through tutorials and articles.
Work on high-impact customer problems that span multiple AWS services.

Preferred Skills:

Basics in operating systems (Linux/Unix), networking (TCP/IP, DNS), and database concepts.
Exposure to cloud computing and related technologies.
Strong customer focus and multitasking abilities.
Effective oral and written communication skills.
A self-starter with a passion for technology and continuous learning.

Technical Skills Required: Systems Administration, Database Design, Database Optimization, Big Data Analysis, Network Administration, DevOps, Programming (Java, Perl, Ruby, C#, PHP), Troubleshooting, Linux/Unix Systems Administration, TCP/IP, DNS, Cloud Computing

Amazon Resume Template, which got shortlisted for this role

Career Growth & Culture:
AWS values inclusivity, mentorship, and work-life balance, ensuring employees thrive personally and professionally. Take part in initiatives like Conversations on Race and Ethnicity (CORE) and AmazeCon to embrace diversity and inclusion.

Apply today to join the world’s most comprehensive cloud platform and contribute to innovative solutions that power global businesses.

Key Skills

Big Data AnalysisC#Cloud ComputingDatabase DesignDatabase OptimizationDevOpsDNSLinux/Unix Systems AdministrationNetwork AdministrationPERLPHP)Programming (JavaRubySystems AdministrationTCP/IPTroubleshooting

Education Requirements

Bachelor's degree in Computer Science, Information Technology, or equivalent relevant experience

Eligible Batch Years

2024, 2023

Amazon

Amazon is a global technology and e-commerce leader headquartered in Seattle, Washington. Founded by Jeff Bezos in 1994, Amazon's mission is "to be Earth's most customer-centric company," striving to offer customers the lowest possible prices, the best available selection, and the utmost convenience. The company operates the world's largest online marketplace, Amazon.com, and has diversified into cloud computing (Amazon Web Services), digital streaming, artificial intelligence, and consumer electronics, including devices like Kindle, Echo, and Fire TV.

With over 1.5 million employees worldwide as of 2024, Amazon is one of the largest employers globally and consistently ranks among the most valuable brands. The company is renowned for its logistical prowess, rapid delivery services (such as Prime), and innovation in areas like cashierless retail (Amazon Go) and cloud infrastructure. Recently, Amazon has made headlines for its continued expansion into healthcare, generative AI, and sustainability initiatives, including a commitment to reach net-zero carbon by 2040.

Company Details

Industry

E-commerceCloud ComputingDigital StreamingArtificial IntelligenceConsumer ElectronicsLogistics

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