Administrator (Support & Operations) Job at HCLTech, Lucknow | Apply Now
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Job Summary
To independently resolve tickets, provide on-call support and perform root cause analysis to ensure positive customer feedback.
Key Responsibilities
- Adhere to quality standards, regulatory requirements and company policies.
- Provide support for on-call escalations and perform root cause analysis of given issues.
- Work on value-adding activities such as knowledge base update and management, training freshers, and coaching analysts.
- Independently resolve tickets within agreed SLA of ticket volume and time.
- Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or reopened cases.
Skills and topics
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HCLTech is a leading global technology company headquartered in Noida, India, providing a wide range of IT services and solutions to enterprises across industries. Founded in 1976, the company has grown into one of the largest multinational IT service providers, employing over 220,000 professionals in more than 60 countries.
- Size
- 1,000+ people
- Open jobs on talentd
- 466 jobs
- Pay in this post
- ₹3–5 LPA
- Founded
- 1976
- Headquarters
- Noida, Uttar Pradesh, India
- Website
- hcltech.com
Other HCLTech jobs open now
- Process AssociateNagpur · ₹3–5 LPA
- AnalystLucknow · ₹3–5 LPA
- AdministratorMadurai · ₹4–6 LPA
- All 466 HCLTech jobs
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Questions about this job
Can 2026 graduates apply for this HCLTech Administrator job?
Yes. The post takes batch 2024, 2025 and 2026, with 0–2 years of experience.
What is the salary for Administrator at HCLTech in Lucknow?
The post lists ₹3–5 LPA.
What is the last date to apply?
Apply by 7 Feb 2027. HCLTech can close the post earlier, so apply soon.
How do I prepare for the HCLTech interview?
Revise the skills the post asks for (Customer Support, IT support and Root Cause Analysis) and practise common fresher interview questions on FleetCode.