Overview
Job Description
Zoho Corporation is looking for talented and proactive Technical Support Engineers who can deliver excellent customer service and resolve complex technical issues. You will be expected to assist customers through phone, email, chat, and remote sessions.
This is a hands-on role where you’ll collaborate with cross-functional teams and help customers troubleshoot problems while working in a dynamic and fast-paced environment.
Roles and Responsibilities
- Provide technical assistance to clients via call, email, chat, and remote access
- Troubleshoot server and workstation-related issues
- Understand customer requirements and guide them in using Zoho products efficiently
- Maintain a high level of product knowledge to deliver accurate solutions
- Collaborate with internal teams to ensure timely resolution of technical issues
- Maintain detailed logs of customer interactions and resolutions
Eligibility
- Batch: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025
(2026 batch is not eligible)
Education Requirement
- Bachelor's Degree in Computer Science, Information Technology, or any related discipline
Required Skills
Windows, Mac, Linux, endpoint security, IT operations, support management tools, basic networking, EDR, SOC, SCCM, Intune, AV, endpoint device management, mobile device management
Desired Candidate Profile
- Understanding of modern IT management and ITSM concepts
- Familiarity with Windows, Mac, and Linux operating systems
- Exposure to tools such as EDR, SOC, SCCM, Intune, AV, and MDM solutions is a plus
- Strong written and verbal communication skills
- Ability to work night shifts when required
Important Notes
- The last date to apply is 31st July 2025
- Only shortlisted candidates will be contacted for further interview rounds
- Candidates must not have attended any Zoho interview in the past 6 months
- Prior employment with Zoho disqualifies candidacy
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Key Skills
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Education Requirements
- Bachelor's Degree in Computer Science, Information Technology, or any related discipline
Eligible Batch Years
Zoho
Zoho Corporation is a globally recognized provider of cloud-based software solutions for businesses of all sizes. Founded in 1996, the company offers a comprehensive suite of over 50 online applications covering CRM, productivity, collaboration, finance, and custom app development. Zoho's mission is to deliver high-quality, affordable software that empowers organizations to operate efficiently without dependency on third-party platforms. Known for its privacy-first approach, Zoho avoids advertising-based revenue models and hosts its own data centers to ensure user data security.
Headquartered in Chennai, India, with additional offices in the United States and other regions, Zoho employs over 12,000 people worldwide. The company has earned a strong reputation for innovation, self-reliance, and customer-centricity, serving millions of users across 180+ countries. In recent years, Zoho has expanded its product portfolio with AI-powered tools and integrated platforms, and has been recognized for its rapid growth, especially in markets like the U.S. and Europe. Its commitment to rural development and distributed workforce models has also garnered attention as a unique approach to corporate growth.
Company Details
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Websitezoho.com
