Warner Bros is hiring Analyst – Tech Support | Fresher | 4LPA

Job Description

Warner Bros. Discovery is seeking a motivated Analyst – Tech Support to join its Global IT Service Desk team. As an integral part of the organization, this role involves providing remote first-line technical support to internal users across the globe. The candidate will be responsible for handling service requests and incident management using modern IT tools and communication channels.

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Key Responsibilities

Technical Support and Operations

• Provide Level 1 remote support via ServiceNow Live Chat and Phone
• Use remote tools such as Zoom for troubleshooting
• Work on incidents and requests routed through ServiceNow
• Utilize IT tools like Okta Admin, Active Directory, Intune, ServiceNow, Zoom for first-line resolutions

System and Device Support

• Troubleshoot and support Windows, macOS, iOS, and Android operating systems
• Handle support for Apple, Dell, and Lenovo devices
• Assist with setup and support of Multi-Functional Printers (MFPs) in the WBD environment

Documentation and Collaboration

• Accurately log incidents and service requests in ServiceNow
• Identify outdated support documentation and report them to senior team members
• Maintain clear communication with end-users about the status of their tickets

Additional Responsibilities

• Perform any ad hoc tasks assigned by the manager
• Follow internal work regulations and confidentiality policies
• Maintain professionalism and support team collaboration

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Required Qualifications

• Bachelor's degree in IT or related stream (BCA, BSc IT, B.Tech preferred)
• 0–1 year of experience in a technical support or IT service desk role
• Strong analytical and problem-solving skills
• Good understanding of IT security practices and ability to recognize outages
• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to work in a team
• Ability to prioritize tasks based on urgency
• Proficiency in English (Upper-Intermediate level or higher)
• Willingness to work onsite 100%
• Flexibility to work on weekends, public holidays, and shifts

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Candidate Expectations

• Be punctual and adhere to assigned work hours
• Maintain a professional and customer-first attitude
• Ensure responsible use of company equipment and resources
• Commit to continuous learning and skill improvement
• Comply with workplace safety and data protection policies
• Be flexible to meet team and business needs as per manager discretion

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Eligible Batch

• Graduates of 2022, 2023, and 2024

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Education Requirement

• Bachelor’s degree in Computer Applications, Information Technology, or related field

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Technical Skills Required

Windows, macOS, iOS, Android, ServiceNow, Zoom, Active Directory, Okta Admin, Intune, Apple devices, Dell devices, Lenovo devices, IT Ticketing Systems, Remote Troubleshooting

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Diversity & Inclusion

Warner Bros. Discovery is an equal opportunity employer. The company values diversity and is committed to creating an inclusive environment for all employees. Reasonable accommodations are available for candidates with disabilities.

For more details, visit: www.wbd.com/guiding-principles