Overview
What success looks like in this role:
- With guidance, performs routine support duties, including:
- Assisting with first-line user support by guiding users through the necessary steps to restore functionality.
- Troubleshooting hardware, software, and connectivity issues using remote access tools.
- Escalating complex issues to second and third-level resolver teams.
- Coordinating and fulfilling end-user service requests, including software installation and user administration-related requests.
- Ensures tickets are managed to closure and keeps users/clients updated on status and progress.
- Learns and complies with the Service Desk, desktop, peripheral, and related connectivity and security policies and procedures.
- Contributes to the continuous improvement of the Service Desk knowledge base.
- Delivers results in support of the organization's SLAs.
- Assists with special projects as assigned.
You will be successful in this role if you have:
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Key Skills
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Education Requirements
- High School diploma or GED
Eligible Batch Years
Unisys
Unisys Corporation is a global information technology company that specializes in delivering innovative solutions in security, cloud, digital workplace, and enterprise computing. Founded in 1986 through the merger of Sperry Corporation and Burroughs Corporation, Unisys has a rich heritage in computing and systems integration. The company serves clients across government, financial services, healthcare, and transportation sectors, offering mission-critical IT services and advanced analytics to help organizations achieve operational excellence.
Headquartered in Blue Bell, Pennsylvania, USA, Unisys employs over 16,000 people worldwide and maintains a strong presence in multiple international markets. Its mission is to provide secure, reliable, and transformative technology solutions that enable clients to thrive in an increasingly digital and interconnected world. In recent years, Unisys has been recognized for its advancements in cybersecurity, particularly through its Stealth® security software, and has expanded its cloud and digital workplace offerings to meet evolving enterprise needs.
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Websiteunisys.com