Overview
About the Role
Deloitte is seeking a Trainee Associate - NOC to join its Artificial Intelligence & Engineering team. This role involves ensuring the availability, reliability, and performance of critical IT infrastructure and applications through proactive monitoring, incident response, and automation initiatives. You will work closely with internal teams and external vendors to maintain service quality in a 24/7 operational environment.
Key Responsibilities
- Perform real-time monitoring using tools such as Dynatrace, Grafana, Azure Monitor, Solarwinds, Datadog, and Nagios.
- Act as an Incident Coordinator, managing major incident calls, escalating tickets, and documenting resolution steps.
- Triage and route tickets according to SOPs, ensuring rapid acknowledgement and resolution.
- Maintain and update knowledge bases to improve first-line support efficiency.
- Identify recurring issues and propose automation solutions to reduce manual intervention.
- Collaborate with DevOps, Operations, Product teams, and third-party vendors for effective incident resolution.
- Track and report KPIs such as Mean Time to Detect/Resolve, change validations, and incidents avoided.
- Provide 24x7x365 service coverage, including night shifts, weekends, and holidays.
Required Skills and Experience
- 0 to 6 months of experience in IT operations, NOC/SOC, incident management, or application support.
- Proficiency in system and application monitoring tools and ITSM platforms like ServiceNow and JIRA.
- Familiarity with alert configuration, dashboard creation, and real-time monitoring.
- ITIL Foundation certification preferred.
- Exposure to scripting languages such as PowerShell, Python, or Bash.
- Strong communication and collaboration skills.
Preferred Qualifications
- Bachelor’s degree in IT, Computer Science, or related field (BSc-IT, BCA).
- Experience with on-premise and cloud/hybrid environments (Azure, GCP, AWS).
- Knowledge of configuration management databases and SLAs.
Work Location
Chennai and Hyderabad, India. This role requires working from the Offshore Delivery Center or client location with rotational shifts.
About Deloitte
Deloitte is committed to making an impact that matters by fostering an inclusive culture, supporting professional growth, and offering comprehensive benefits to help employees thrive. The organization values creativity, innovation, and collaboration to solve complex client challenges.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
Related Tags
Browse More Jobs
Education Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related discipline (BSc-IT, BCA) or equivalent experience
Eligible Batch Years
Deloitte
Deloitte is one of the world's largest professional services firms, offering a wide range of services including audit and assurance, consulting, risk advisory, tax, and financial advisory. Founded in 1845, Deloitte operates through a network of member firms in over 150 countries and territories, employing more than 400,000 professionals globally. The company's mission is to make an impact that matters by delivering high-quality services that help clients navigate complex business challenges and achieve sustainable growth.
Renowned for its industry expertise and innovative approach, Deloitte consistently ranks among the top firms in its sector and is recognized for its commitment to diversity, inclusion, and corporate responsibility. In recent years, Deloitte has expanded its digital transformation and sustainability consulting capabilities, supporting clients in adapting to rapidly changing markets and regulatory environments. The firm has also been active in publishing thought leadership on emerging trends such as artificial intelligence, climate change, and the future of work.
Company Details
Connect With Us
Websitedeloitte.com