Overview
Join Teleperformance: Where Excellence Meets Opportunity
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our service locations include on-site and work-at-home programs, which offer flexibility and broad reach.
Why Choose Teleperformance?
We value our employees and work to build lasting relationships within our teams and communities. Our commitment to employee satisfaction sets us apart.
We use advanced support technologies and processes designed to deliver strong results. We also build lasting client relationships and contribute positively to our local communities.
Become Part of an Exceptional Team
Join Teleperformance, where a world-class workforce and innovative solutions drive success. You will work in an environment that supports your development, your goals, and your achievements.
Job Description
This role covers post-sale technical and non-technical customer service and support for business and end-consumer customers across several sub-families:
- Remote Customer Service: Providing support by phone, online chat, or text. This includes call center based support for a high volume of low complexity inquiries, and analysis and resolution of a lower volume of higher complexity issues, typically performed in an office environment.
- Distribution Center Customer Service: Work performed in a distribution center, product returns or repair center, or walk-in service facility. This includes acting as a liaison between customers, production, and distribution teams for specific orders, and providing technical and non-technical support at a walk-in service center.
Incumbents in this role are not compensated based on achievement of sales targets.
This level calls for basic knowledge of job procedures and tools, which may be gained through work experience or vocational or basic technical education. The role requires moderate supervision. You will solve routine issues independently and occasionally suggest improvements to standard procedures.
Be One of Our People
Our mission is to provide an environment where employees feel valued, inspired, and supported, so they can bring their best selves to work every day. We believe happy and healthy employees are more productive, creative, and engaged, and we are committed to a healthy work-life balance. We aim to build a culture of inclusion and diversity where everyone feels welcome. Teleperformance is an Equal Opportunity Employer.
Job Application Accommodation
If you have questions or need an accommodation for a disability during the application process, please contact your local Teleperformance location for assistance.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
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Teleperformance
Teleperformance is a global leader in outsourced customer experience management and business process outsourcing (BPO) services. Founded in 1978 and headquartered in Paris, France, the company provides a wide range of services including customer care, technical support, customer acquisition, debt collection, social media services, and other specialized business services. With a mission to connect brands with their customers through exceptional interactions, Teleperformance operates across multiple industries such as telecommunications, financial services, healthcare, travel, retail, and technology.
As of recent years, Teleperformance employs over 410,000 people in more than 88 countries, serving clients in over 170 markets and communicating in more than 265 languages and dialects. The company is recognized for its strong market position, operational excellence, and commitment to digital transformation, integrating AI and analytics into its service offerings. In recent news, Teleperformance has expanded its footprint in high-growth markets and invested in advanced digital solutions to enhance customer engagement, further solidifying its reputation as a trusted partner for global enterprises.
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Websiteteleperformance.com