Teleperformance Gurgaon Hiring Accounts Executive | ₹3-5 LPA

Join Teleperformance

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our service locations, including on-site and work-at-home programs, give us flexibility and broad reach.

We value our employees and work to build lasting relationships within our teams and communities. Our focus on employee satisfaction sets us apart. We use advanced support technologies and processes designed to deliver strong results, and we build long-term client relationships while contributing to our local communities.

Job Description

Account Management and Key Accounts work centres on medium to long-term planning and face-to-face selling of a range of products, services and solutions across multiple lines of business for a defined group of existing clients. Key responsibilities include:

• Developing medium to long-range sales plans and strategies to protect, grow and diversify relationships with a defined group of existing customers.
• Identifying and managing interactions with assigned customers to find cross-sell, up-sell and repeat sales opportunities.
• Resolving problems and making sure customers receive high-quality service.
• Developing client retention and growth plans to build profitable business with assigned accounts.
• Reviewing and reporting on customer retention, business opportunities and market trends.

Incumbents may sell directly to the end purchaser or indirectly through channel partners. Compensation is based on achieving sales targets.

At this level, you apply subject matter knowledge to understand the specific needs of a problem and act on it. Specialized education or prior practical experience is likely to be required. You are expected to deliver on time, cost and quality, adjust proactively to changing requirements, and ensure your work complies with relevant professional standards.

Be One of Our People

We aim to create an environment where employees feel valued, inspired and supported so they can bring their best selves to work each day. We are committed to a workplace that supports happiness, health and a healthy work-life balance, as well as a culture of inclusion and diversity. Teleperformance is an Equal Opportunity Employer.

Job Application Accommodation

If you have questions or need an accommodation for a disability during the application process, please contact your local Teleperformance location for assistance.