Overview
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths, whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview
The process involves maintenance activities performing validation of mortgage documents against system of records, resolves maintenance requests received from various departments by performing system of record updates to mortgage accounts per business guidelines.
Job Description
Associate is required to check all critical and non-critical elements of the work performed by upstream processes and ensure zero customer impact leading to regulations.
Responsibilities
- Adherence to the SLAs, including productivity, turn-around-time, and accuracy
- Engage in improving processes through reengineering, system checks, process automation
- Adhere and meet all Risk, Control and Regulatory Metrics defined for the business
- Interact with client on transactional issues
- Act as a change agent and provide implementation assistance as and when the need arises
- Provide subject matter expertise on processes
Requirements
- Education: Graduate in any stream
- Certifications: None
- Experience Range: 0 - 1 year
Foundational Skills
- Excellent communication and interpersonal skills
- Should be a team player
Desired Skills
- Good oral and written communication skills
- Excellent time management skills
- Highly motivated, able to work independently, self-starter; problem-solving and analytical skills
- Reporting and MIS skills
- Willingness to learn and adapt to changes
- Understanding of Mortgage operations and basic banking knowledge
Work Timings
- Shift Type (Rotational Shifts/Fixed): Rotational
- Process Timings: 1600 - 0100 hrs IST / 0700 - 1600 hrs IST or any other shift per business requirements
- Weekends Off: Yes
Job Location: GIFT
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Key Skills
Related Tags
Education Requirements
- Graduate in any stream
Eligible Batch Years
Bank of America
Bank of America is one of the largest financial institutions in the world, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. Founded in 1904 and headquartered in Charlotte, North Carolina, USA, the bank operates in more than 35 countries and employs over 200,000 people. Its mission is to help make financial lives better through the power of every connection, emphasizing responsible growth, customer-centric innovation, and community investment.
As a leading multinational bank, Bank of America holds a strong market position in both retail and corporate banking, consistently ranking among the top U.S. banks by assets. It is well-known for its digital banking capabilities, serving millions of active digital users through advanced online and mobile platforms. In recent years, the company has been recognized for its sustainability initiatives, including commitments to achieving net-zero greenhouse gas emissions and financing clean energy projects. Bank of America has also been actively involved in economic inclusion programs, supporting small businesses and underserved communities.
Company Details
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Websitebankofamerica.com