Tata Communications Hiring Jr Customer Service Executive in Chennai | Freshers Eligible

Role Overview

Candidates should have 0 to 2 years of experience in the Telecom/ISP domain, with a basic understanding of telecom standards and protocols. Working knowledge of Microsoft Office applications is expected, along with sound coordination skills and a logical approach.

The role involves delivering services for international customers, including OLO delivery management and supplier coordination for service delivery. You will make sure installation functions are completed on time to meet agreed SLAs.

Key Responsibilities

• Handle escalation management where needed, especially if a project is at risk.
• Handle customer communications and keep customers informed (KCIs).
• Make sure customer-end service readiness is in place.
• Manage orders end to end for smooth delivery.
• Coordinate with suppliers and secure field resources for priority orders, following the escalation matrix.
• Maintain daily activities and routines.
• Ensure SLAs are achieved and work proactively to maintain them.

Other Requirements

Strong verbal and written communication skills are required.