Pearson Bangalore Hiring Apprentice, Portfolio Management | Freshers

This apprenticeship in Portfolio Management supports digital learning platform operations, reporting, and customer onboarding under supervision.

Key Responsibilities

Platform setup and implementation

• Assist with institution and account setup, provisioning, and basic configuration on digital learning platforms under supervision.
• Support trials, activations, and onboarding for new institutions by following defined processes and checklists.
• Help with content ingestion, access code generation, and title mapping.
• Learn platform workflows and common implementation scenarios through hands-on support.

Reporting, dashboards and analytics

• Learn to build, update, and maintain usage reports, trackers, and dashboards with team support.
• Maintain reporting cadences such as daily, weekly, fortnightly, monthly, and ad hoc updates as required.
• Support data checks by validating key fields such as ISBN, institute name, tenure, licence balance, title mapping, and access status.
• Assist in preparing simple summaries and status updates for internal review discussions.

Support and coordination

• Provide first-level support coordination for learner and institution requests by gathering information and documenting updates.
• Support escalation follow-ups by tracking progress, coordinating with owners, and documenting updates until closure.
• Route requests to the appropriate owner or team where specialist input or approval is required.
• Prepare, update, and maintain user manuals, process notes, and support materials for recurring activities.

Learning objectives

• Develop a working understanding of digital learning platform setup, access management, and customer onboarding workflows.
• Build confidence in business tools such as Excel, PowerPoint, OneCRM, Smartsheet, and reporting templates.
• Learn to coordinate across sales, support, implementation, and operations teams to resolve routine requests.
• Strengthen professional communication, documentation, attention to detail, and stakeholder follow-up skills.

Critical controls

As part of supervised support activities, the apprentice should learn to check and validate the following before a request is marked complete:

• ISBN, institute name, tenure, access codes, title mapping, and access confirmation.
• Licence balance, duplicate IDs, level or batch mapping, and correct entitlement details.
• Any open dependency that requires confirmation from a senior colleague or the relevant owner.

Systems and tools

• Excel
• PowerPoint
• OneCRM
• Smartsheet
• Digital learning platforms
• Internal reporting templates

Candidate profile

• Graduate or early-career candidate with an interest in digital products, customer support, technology operations, or education technology.
• Basic working knowledge of Excel and PowerPoint, with willingness to learn reporting tools and operational systems.
• Clear written and verbal communication skills for support coordination, documentation, and stakeholder updates.
• Organised, detail-oriented, and able to follow defined processes, checklists, and reporting timelines.
• Collaborative mindset with a willingness to ask questions, learn from feedback, and support team priorities.

Expected outcomes from the apprenticeship

• Practical exposure to digital learning platform implementation and support operations.
• Improved ability to manage task trackers, prepare simple reports, and communicate request status clearly.
• Better understanding of customer onboarding, access enablement, entitlement validation, and cross-functional coordination.
• Readiness to take on more complex operational responsibilities with experience and continued guidance.

About Pearson

Pearson's purpose is to help people realize the life they imagine through learning. The company describes itself as the world's lifelong learning company.