Product Support Trainee at IQVIA (Kochi) | Freshers

Job Overview

Perform a variety of production execution activities for 80 plus countries globally on their critical deliverables with the highest accuracy and quality. Also need to implement various process enhancements and automations for global offerings in IQVIA worldwide. Involves quality assurance, production of reports, answering queries from Local Offices for the EMEA & LATAM regions.

Principal Accountabilities

• Executing, monitoring, 1st level fixing and 2nd level escalating
• Reporting and rerunning production processes as defined in Schedule
• First & second level break-fix support for Mainframe-Infrastructure and its components.
• Participate in Root Cause Analysis as appropriate.
• Ensure daily process & procedures remain accurate and up to date. Ensure account checklist items are completed and signed off.
• Diagnose, troubleshoot and report/resolve interruptions or problems in system processing and or hardware anomalies.
• Providing Production support 24X7 which involves escalation of abend.
• Provide immediate fixes to the production abends. Solving production abends as per the abend document.
• Monitor batch cycles for daily, weekly, monthly, quarterly, yearly jobs and report statistics to client.
• Ensure timely completion of the batch cycles as per the schedule.
• Check for long running jobs and investigate in case there are any loop back issues with batch jobs.

Job Skill Requirements

• Basic knowledge on Mainframe, JCL, COBOL, ESP, REXX
• Strong analytical skills and problem-solving ability.
• Excellent written and good oral communication skills.
• Creative thinker and an eye for detail and quality.
• Fair knowledge in MS Excel, MS Power Point, Power BI etc.

Qualifications

• Master Degree MCA, Msc, BE, BTech etc.
• 0-1 years of experience in Mainframe Development or Support function.
• Pharmaceutical industry knowledge will be an added advantage but is not a pre-requisite.