Join Genpact as a Process Associate – Trust & Safety

Genpact, a global leader in AI-driven digital transformation and operations, is inviting fresh graduates across India to apply for the role of Process Associate – Trust & Safety at its Hyderabad location. This is an excellent opportunity to start a career in operations, customer engagement, content management, and risk evaluation within a world-class organization.

About Genpact

Genpact is renowned for delivering innovative digital operations, business transformation, and analytics solutions to global enterprises. With its advanced AI Gigafactory technology ecosystem, the company empowers businesses to work smarter and achieve faster results.

Role Overview

As a Process Associate in the Trust & Safety team, you will interact with customers via chat, email, and internal tools to ensure safety, compliance, and exceptional user experiences. You will be part of a dynamic team responsible for maintaining platform integrity and managing sensitive content with professionalism.

Key Responsibilities

• Provide customer support through chat, email, and support tools.
• Understand and resolve customer queries accurately.
• Stay updated on platform policies and apply them effectively.
• Identify and flag sensitive or risky content for review.
• Meet quality, productivity, and attendance targets.
• Utilize logical reasoning to resolve issues and escalate critical cases when necessary.
• Work with multiple tools and follow established guidelines and escalation procedures.

Eligibility Criteria

• Diploma or Graduate in any discipline.
• Strong written English skills with the ability to produce grammatically correct responses.
• Flexibility to work in 24/7 rotational shifts, including weekends and public holidays.
• Proficiency in computer usage and online tools.
• Strong communication, critical thinking, and problem-solving abilities.
• High emotional maturity, professionalism, and resilience.

Preferred Qualifications

• Prior experience in customer support.
• Familiarity with online platforms and technology tools.
• Ability to multitask and perform under pressure.

Why Join Genpact?

• Gain foundational experience in a global organization.
• Access to training, mentorship, and certification opportunities.
• Exposure to international business processes and professional communication.
• Opportunities for career growth in quality, risk management, AI-driven operations, and digital transformation.
• Inclusive and diverse work culture with a strong brand reputation.