Payments Processing Analyst at Deutsche Bank (Bangalore) | Full-time

Job Description

Job Title: Payments Processing Analyst, NCT

Location: Bangalore, India

Role Description

• Process all types of payments accurately and on time, including physical cash and valuables, and handle cash-related investigations. This involves processing time-critical, complex transactions for the Bank's internal and external clients, as well as addressing client and internal stakeholder queries on cash payments before and after execution.
• Capture payment transactions completely and accurately, including physical cash and valuables, ensuring all payment information and relevant parties are processed according to Service Level Agreements (SLAs) and industry guidelines. Follow procedures to reduce processing risk and identify process improvements.
• May interact directly with clients regarding payment processing, if agreed with front office functions. Handle escalation and remediation of client complaints and manage relationships with internal and external parties as appropriate.

What we’ll offer you

As part of our flexible scheme, here are some benefits you’ll enjoy:

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for industry relevant certifications and education
• Employee Assistance Program for you and your family
• Comprehensive hospitalization insurance for you and your dependents
• Accident and term life insurance
• Complimentary health screening for 35 years and above

Your key responsibilities

Processing Standards

• Process items adhering to procedures and cut-off times.
• Assist the team in day-to-day operations and liaise with the sending location for any clarifications.
• Communicate process-related clarifications from the sending location to the team.
• Collate data on process issues and report to the Manager.
• Carry out all end-of-day functions as per checklists and maintain relevant records.
• Ensure all self-assessment reports and backup papers are signed by the responsible person and countersigned by the Team Manager.
• Maintain records of procedural changes and communicate them to the Manager.
• Train new recruits as per the Training Module.
• Ensure proper backups are created within the department.

Escalation

• Escalate issues to supervisors and managers as per the escalation procedure.
• Keep the Team Manager informed of exceptional occurrences for appropriate action.
• Ensure all procedures are followed and comply with internal regulations.
• Escalate any process ambiguities to supervisors or managers for clarification.

Compliance

• Communicate potential business opportunities identified during regular transactions and assist management in business development efforts.

Business Opportunities

• Achieve job objectives within agreed timelines.
• Contribute to innovation.
• Contribute ideas to achieve excellence in service quality.
• Carry out monthly departmental self-assessments based on checklists.
• Ensure checks are done in true spirit and evidence all control lapses with suggested actions.

Additional Responsibilities

• Ensure all amendments or updates to the KOP are made on defined timelines.
• Ensure training of new recruits as per the Training Module.
• Conduct tests or quizzes to assess trainees.
• Maintain all relevant training records.
• Assist the manager in preparing various team-related MIS.

Your skills and experience

• Clear understanding of payments flow
• Well versed with SWIFT
• Risk and regulatory knowledge
• Payments, SWIFT back office, operational risk
• Minimum graduation in any stream.

Proven ability to leverage AI tools to enhance productivity, optimise workflows, and solve business problems, while applying critical judgment for responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits you can tailor to your needs

About us and our teams

Please visit our company website for further information: https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative, and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair, and inclusive work environment.