Oracle Hiring Support Engineer 1 in Bengaluru | Freshers

Job Description

Oracle is looking for a Support Engineer 1 to assist customers by handling technical inquiries through phone and electronic channels. The role involves troubleshooting and resolving basic issues related to Oracle products while coordinating with senior peers on routine design, maintenance, and reliability concerns.

The position also includes maintaining service requests, documenting solutions, and learning to create troubleshooting guides and Knowledge Base articles. Candidates will support internal teams on customer situations and begin using automation and AI-based tools to identify root causes and improve support workflows.

Key Responsibilities

Customer Support and Advocacy

• Act as a point of contact for customers through phone, electronic, or in-person communication.
• Answer technical queries and provide support for assigned Oracle products.
• Build and maintain customer relationships while ensuring issue resolution.

Technical Problem Solving and Resolution

• Research, recreate, and test reported technical issues with minimal guidance.
• Follow up on service requests and communicate resolutions to customers.
• Escalate complex technical problems to relevant technical teams when required.
• Work with experienced peers to report and resolve routine product issues and bugs.

Documentation and Knowledge Sharing

• Document activities related to service requests and product support.
• Use troubleshooting guides and Knowledge Base articles during issue resolution.
• Learn to create troubleshooting documentation for resolved issues.

Technical Collaboration and Improvement

• Develop understanding of Oracle products and customer environments.
• Assist internal teams and stakeholders on customer-related technical situations.
• Use automation and AI-assisted tooling to identify causes of recurring issues.
• Support improvements in support processes, workflows, and operational practices.

Performance and Operations

• Monitor individual support performance metrics with guidance.
• Complete assigned tasks within defined timelines and project requirements.
• Collaborate with team members to achieve shared goals and understand stakeholder needs.
• Follow standard troubleshooting and escalation procedures.
• Participate in training and continuous learning activities to improve technical skills.

Additional Responsibilities

• Provide verbal and written translation support for technical and non-technical inquiries when needed.

Qualifications

Career Level: IC1

Applicants should be able to read, write, and speak English. Visa or work permit sponsorship is not available for this position.