NTT DATA is Hiring MS Engineer | Fresher | 4.17 LPA

Job Description:
Make an impact with NTT DATA by joining a company known for technical excellence and innovation. As a Networking Managed Services Engineer (L1), you will provide first-line support to ensure client IT systems remain operational. This role involves monitoring infrastructure, investigating and resolving incidents, fulfilling service requests, executing maintenance activities, and contributing to projects as needed.

Key Responsibilities:

• Monitor client IT infrastructure and solutions
• Identify problems proactively and resolve incidents
• Investigate first-line incidents and identify root causes
• Fulfill approved service requests
• Provide telephonic or chat support to clients
• Execute maintenance activities including patching and configuration changes
• Ensure smooth handovers during shift changes
• Escalate and report incidents as required
• Update and create knowledge articles
• Optimize processes and explore automation opportunities
• Support Disaster Recovery implementation and testing
• Contribute to project work when needed

Required Experience:

• Entry-level or completion of relevant internship program
• Basic experience in network, data center, systems, or storage support
• Familiarity with management agents, redundancy concepts, and IT products within network/data center/telephony/exchange/storage/cloud/backup domains

Knowledge and Attributes:

• Strong communication skills and cultural adaptability
• Ability to plan activities considering changing circumstances
• Positive outlook and resilience under pressure
• Client-centric mindset and active listening skills
• Willingness to work extra hours when required

Certifications:

• CCNA or equivalent certification
• Additional relevant certifications are a plus

Technical Skills Required:

Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus Switches, ASR Routers, ISR Routers, Cisco ACS, Cisco ISE, Meraki Switches, Meraki Access Points, Enterprise Network Architecture, BGP, OSPF, EIGRP, Network Address Translation (NAT), Configuring and Monitoring ISP Uplinks for DIA, MPLS, P2P, Network Management Tools, SecureCRT, Logic Monitor

Equal Opportunity Employer:
NTT DATA embraces diversity and inclusion, providing a discrimination-free workplace regardless of age, race, gender, religion, disability, or other protected categories.